Can i remove cc info if i use prepaid XBL?

Discus and support Can i remove cc info if i use prepaid XBL? in XBoX on Consoles to solve the problem; So i always buy the prepaid XBL cards from Walmart or wherever to use rather than putting my credit card info in to the system on my account. Well i'm... Discussion in 'XBoX on Consoles' started by Tidlywinkies, Sep 29, 2017.

  1. Tidlywinkies
    Tidlywinkies Guest

    Can i remove cc info if i use prepaid XBL?


    So i always buy the prepaid XBL cards from Walmart or wherever to use rather than putting my credit card info in to the system on my account. Well i'm wondering if i can add my credit card to buy a game (RDR- backwards compatible; apparently the account
    balances won't work to buy 360 games on my xbox one) then remove it afterwards since i already have XBL subscription thru prepaid? Or am i gonna get stuck with the whole "add new payment option in order to remove this one" crap? I know i can call XBL support,
    but i've done this in the past with previous systems and it gets too complicated and my credit card info was still showing up in the system.

    :)
     
    Tidlywinkies, Sep 29, 2017
    #1
  2. Question: Why Can't we Remove CC# Info Simply?

    I truly do not understand why we simply cannot remove CC info in favor of a Prepaid Card without Calling The Support Line. It seems now we cannot even stop auto renewal on Live accounts. Someone please explain why we cannot change payment methods to Simply
    use the PrePaid Cards.

    I do not want to call Support since I know they outsource to other countries ... and I don't know exactly who I am talking to. So I do not feel comfortable giving my info out over the phone.

    I really do not understand why removing a CC has to be THIS much of a hassle.
     
    N I Productions, Sep 29, 2017
    #2
  3. Elohmn
    Elohmn Guest
    debit card issues

    I've had this happen before. There is a simple solution but it does require Support as the Microsoft System for attached Payment Methods is a little notorious for being difficult to remove with issues.

    First, if your current CC or Debit Card is expired and you have a new CC in the same name and number you will need a second card (any Prepaid Card with even zero on it will work if no pending charges are due). Next, add the new Prepaid CC and contact Support.
    Now Support will be able to remove the expired CC if you can not do this from
    Microsoft Billing
    . Finally, you will be able to add back the original CC and remove the Prepaid (temporary CC).

    If in the future you see your CC is going to expire soon, you can add a temporary CC and remove the original CC without issues (before charges are applied to it). You can then add the new (not expired CC) back to the Account. The MS Billing side really needs
    a lot of work and always had but once you understand how they are trying to protect charges from their end and what you need to do with your Account, it gets a little easier.

    Follow the above advice and all should be good. Good luck and if you have questions just ask.
     
    Elohmn, Sep 29, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Can i remove cc info if i use prepaid XBL?

    You can remove it after buying the game. The only time you have to leave it is if you use it as a payment method for gold.
     
    Smwutches, Sep 29, 2017
    #4
  5. ngocphi
    ngocphi Guest
    fyi it has always been use a credit card or payment methid for backwards compatibility titles
     
    ngocphi, Nov 1, 2018
    #5
  6. ngocphi Win User

    Can i remove cc info if i use prepaid XBL?

    fyi it has always been use a credit card or payment methid for backwards compatibility titles
  7. Smwutches Win User

    Can i remove cc info if i use prepaid XBL?

    You can remove it after buying the game. The only time you have to leave it is if you use it as a payment method for gold.
  8. Shockwave2ic Win User

    Someone please help!!!!

    If you want to remove your CC info and it wont allow you to, call you CC company and have them remove all payments from XBL
  9. divzer0-8A5CF0C7-1D4 Win User

    Xbox Live Code error Xbos-0x80169CF9

    A possible clue for MS...

    I set up an adult account a week ago on a trial subscription and then removed the credit card info figuring I would use a prepaid card before it expired to limit the CC exposure. I tried to redeem the code for a 12 month prepaid XLG and received the subject
    0x80169CF9 error.

    I then setup a child account with a trial subscription today which required the CC info and I left it in place. I then was able to redeem the code used above without an error on the child account.

    I then went back to the adult account and re-added the CC info. I still get the 0x80169CF9 error code trying to use a 2nd 12 month prepaid XLG code. I then tried to buy a 1 month membership using the CC info and it gave the error:

    Purchase-Billing-40185

    1a958331-c9f7-43cb-8c40-3aa14dc06a6d

    2013/12/24 - 23:27:14 UTC

    (hopefully you hackers can't pull the CC info from that data :) )

    I guess I'll wait for the trial subscription to expire next month and see if the redeem code works then.

    Meanwhile, MS, you might test setting up an account in a similar fashion to see if you can recreate the error and then track down the cause.

    Hope this helps a bit...
  10. juan van Win User

    Can't modify payment method!

Thema:

Can i remove cc info if i use prepaid XBL?

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