Can I refund gifts?

You would need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

From what I gather, you want to refund your gift cards. Gift cards can not be refunded after they have been redeemed. Thanks

I haven't encountered any company that doesn't refund gift cards and Microsoft itself refunds Microsoft Store gift cards, it's only Xbox gift cards that seem to be non-refundable for reasons no one can explain to me. Guess I'm just screwed

You can request a refund by signing in to https://xbox.com/refunds.

I would recommend waiting for the email from the refund team before re-purchasing the game as a gift. When purchasing the game as a gift you will see the "Buy as a gift" option.

It was within 10 minutes of my request. But I bought it as a gift also and it seems they have this policy.



Returns and Refunds. Gifts may be canceled and refunded to the Gift purchaser up to 14 days after the purchase or until redeemed by the Gift recipient, whichever occurs first. Gift recipients are not entitled to a refund or cooling off period, and you acknowledge that no refund will be made, except as required by law.

Now the gift was 'redeemed by the gift recipient' but obviously she cant play it because she doesnt have the base game and now there is no way to request a refund. So that kind o' sucks but hey I did get my refund and she has Xbox One so we can purchase the base game and all will be ok.