Can i refund a game on an account that has been hacked?

Hi,

To recover a hacked account please go to: https://support.xbox.com/en-GB/help/account-profile/manage-account/compromised-account-solution

You will need to make a new microsoft account that __isn't the same email as your now stolen account__ as this is the account you'll use to contact support.

On the right click 'Contact Us' and fill in the 'Describe your issue' box to say 'hacked account'. This will give you the option to web chat or phone up support.

I hope that helps!

Once you've got the account back you can go to

https://support.xbox.com/en-GB/help/subscriptions-billing/buy-games-apps/refund-orders and refund the game from there

Hi there Martins G.

I am Lumie and I would love to assist you today.

I am so sorry you are having issues with a compromised account.

You cannot directly refund the card but you may be able to talk to your bank about a charge back or a challenge.

The first idea is to use your phone number to directly log in as an alias.

You could also try to find your new alias here: [https://account.live.com/username/recover]

If none of this works, you can look for you should look for clients that may update like PC Minecraft.

Once you do this, you can recover your account from here: [https://account.live.com/acsr]

Detailed steps on how to use the Account Recovery Form can be found here: https://support.microsoft.com/office/b19c02d1-a782-dee6-93c3-dc8113b20c42

Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form.

The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. You'll need to keep trying until you're verified by Microsoft.

Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

It's important to note that Microsoft Support will not be able to grant you access to your account, you will be sent back to the Account Recovery pages that have been linked above.

If your Microsoft account recovery request was not granted or was unsuccessful, please click the attached link for more information: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

I hope this helps.

I shall be here for your response. -Lumie

Hello. Nothing is connected to the lost account. The e-mail has been changed and phone number either taken off or I have never put it there. And how I checked all of them need me to know the e-mail or phone number.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Robinson, by your description your account may have been compromised, if you think your account has been hacked follow the procedures below.

Secure your account after you've been hacked

https://support.xbox.com/en-US/help/account-pro...

Regarding the game that has already been redeemed, you can try to request a refund through the link below, but as the item has already been redeemed, it is likely that the refund will not be approved.

Request a refund for digital games

https://support.xbox.com/en-us/help/subscriptio...

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Mark, by your description your account may have been compromised, if you think your account has been hacked follow the procedures below.

Secure your account after you've been hacked

https://support.xbox.com/en-US/help/account-pro...

Regarding the Gift that has already been redeemed, you can try to request a refund through the link below, but as the item has already been redeemed, it is likely that the refund will not be approved.

https://support.xbox.com/en-us/help/subscriptio...