Can I recover my (old) Xbox Live account?

Hey there Sp4rkl0n!

Sorry to hear you are having issues recovering your account. If you have the correct email to the account then the account recovery form is the only way that you can recover your account.

If you are not 100% sure that this is the correct email then I would suggest contacting

Xbox Customer Support to see if they are able to assist you.

I hope this helps!

If you remember the login information for your old account, you can recover it to the new Xbox. Instructions on recovering accounts can be found here -

support.xbox.com/.../gamer-profile

Hello ! So basically I have the same problem and I’m trying to recover my old account and the number in my old account is wrong so basically I pressed the button (I don’t have any of these) and I tried to answer all the questions, but my device is blocked and I cannot login into my old account, but the problem that my email with this old account is working but say there is no option that I can recover my password from the mail that I’m using it on my old account so yeah basically I want to recover my old account but I cannot because the number there I s wrong and I really need to recover my account and again my email which is the old account. Like I’m trying to recover my old Microsoft account on my email, but there is no recover button or like a reset the password from the mail

Hi there,

please see this link for all the steps on how to try and recover the account, since you mentioned it is fake this could mean a problem.

This link will have all the steps up to contacting Xbox Support (by Phone or Microsoft Support Chat)

https://support.xbox.com/my-account/microsoft-account/forgot-microsoft-account-solution

If you have access to the email or any emails associated with the Microsoft account then you should be able to request getting the password for the Microsoft account changed via email. Once that's done all you'd have to do is login to the console with
the Microsoft account. If you don't have the email associated with it, not much can be done. Support can't help you off just a gamertag, because that'd probably seem a little shady.