Can I recover my hacked account without having access to its email?

A few months ago, my Microsoft account got hacked and its email was changed, so I can’t access it anymore. On that account, I had tons of games purchased that I want to download and play on my new PC. Would it be possible to transfer the game library? Not the whole Xbox profile though, just the purchases.

Nothing is transferable between accounts. Even if it were possible (which its not) youd still have to have access to the original account.

The only way of recovering your purchases is recovering the account.

Your Xbox Live account is linked to your Microsoft Account (Windows Live ID). Your MS Account consists of your email address and a password for the account. Without access to your Microsoft Account, you cannot recover your Xbox Live account. So, what you
are saying is that both your email address (the one that you used to create a Microsoft Account) and Microsoft Account were hacked? If your email was the only thing that was hacked, then your password should not have changed, it's a matter of really thinking
hard to what you might have used . If only your Microsoft Account was hacked, you can reset the password using the email address you used to sign up.



From what I understand though, you have no access to either your MS account or your email, in which case there isn't anything you can do but try to work with support, either from your email service provider (to recover your account so you can reset your
password) or from Microsoft/Xbox Live (so that you can recover your account to change the email/password associated with it).



The only way to play those games is to access the account on which you originally purchased them. There is no way at all to transfer the licenses, as was mentioned before.

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help recovering your account.

If you forgot the email to your account, you can try recovering that here:

https://account.live.com/username/recover

If you are trying to recover the account but do not have access to the security proofs from the account, you can use the recovery form:

https://account.live.com/acsr

Just a heads up that recovering an account email needs to have access to the security proofs that the email has because without access to those information, it will be difficult to recover the username.

So there's seriously no way to change my email without having access to the current one? that seems a little stupid, what if someone had hacked my account and then changed the email? I'm sure there must be a way to use information relating to the gamertag
itself to recover the gamertag and change the email in that case, and if so why can't such a method be used here ?

I really don't feel like losing all my paid for dlc/time spent on this account I can prove I own.

With this being a recovered hacked account issue your best to telephone support - they have access to account info and will be able to help recover it fully to your own personal emails etc