Can I please speak to someone about this

Hi Peter my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I truly am sorry to hear that.

You need to reach out to an XBOX Staff and provide this information, along with reference number.

I kindly ask you to speak with the XBOX Staff.

Please enter this link:

https://support.xbox.com/contact-us

They can check your information and verify what is happening.

your account is locked during this proccess

Advocacy team might reach out to you but it's the investigations team that handles the case

I wasn't aware my account is locked, so they guy who has my account cant get in? That's somewhat relieving.

or 5-7 business days because they do have to resecure the account

You are just going to have to play on another account and make your passwords tougher

Like Ab50lut3Lyt0ugH

Passwords should always be mixed caps and numbers also confirm ownership and check for enforcments and deal with other cases as they do have a queue

common man even police don't take 72 hours to investigate you must think they are God they aren't not busy

When a case is sent to them they must investigate and look at the account and history based on their queue

Then confirm all your info based on what you gave them.

Then resecure the account

or 5-7 business days because they do have to resecure the account

You are just going to have to play on another account and make your passwords tougher

Like Ab50lut3Lyt0ugH

Passwords should always be mixed caps and numbers