Can I pay off past due Game Pass charge with my account balance or with a prepaid card?

Discus and support Can I pay off past due Game Pass charge with my account balance or with a prepaid card? in XBoX on Consoles to solve the problem; My Game Pass account is suspended because I owe £10.99 for last month. I have enough money on my account balance to pay this but it doesn't seem to be... Discussion in 'XBoX on Consoles' started by IronXth, Sep 25, 2020.

  1. IronXth
    IronXth Guest

    Can I pay off past due Game Pass charge with my account balance or with a prepaid card?


    My Game Pass account is suspended because I owe £10.99 for last month. I have enough money on my account balance to pay this but it doesn't seem to be an option.

    I'd rather not have a credit/debit card attached to my Xbox account.

    If I buy a prepaid card for 12 months of Game Pass Ultimate will it cover last months charge and give me 11 months?

    Any other options?

    Cheers

    :)
     
    IronXth, Sep 25, 2020
    #1
  2. Flymonkey102 Win User

    trying to get my gold membership back from ultimate membership useing microsoft account balance

    You can't use prepaid game card to pay a past due balance.
  3. Smwutches Win User

    I can't redeem my gift card.

    If you have a past due balance, you have to pay off the balance you owe first with a credit card/Paypal. You won't be able to use a prepaid subscription card until the balance is paid off.
  4. Smwutches Win User

    Can I pay off past due Game Pass charge with my account balance or with a prepaid card?

    Overdue balances can only be paid with credit card or Paypal. You will not be able to use a prepaid card until the balance is paid off.
  5. AridLizard Win User

    Problem with xbox live and game pass

    if you used Gold or Game Pass or Game Pass Ultimate after the expiry date and recurring billing was turned on but there wasn't enough in your account to pay for it, it would get a Past Due Balance on the account.

    this Past Due Balance has to be cleared before any other purchases can be made with that account.

    the following link has all the details on how you can pay the balance off

    https://beta.support.xbox.com/help/...s/pay-past-due-balance-to-unlock-subscription
  6. ArminatorX Win User

    xbox live subs past due

    Unfortunately, you can't use your account balance to pay for a past due amount.

    You will have to
    go to this page here to pay your past due amount of money
    , and use your bank account or credit card with sufficient funds.

    After you payed your past due amount, you can then redeem your 3 month card again. You can't redeem any prepaid codes with a past due amount on your account.
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Can I pay off past due Game Pass charge with my account balance or with a prepaid card?

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