can I get my money back for a game that I bought and is not downloading?

I did it took the game but I didn't get my money back

Nvm I got the money back today thanks

You would need to submit a refund request. https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders

Hi there Lol, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

Please check if the purchase of your game is visible in your account's purchase history as "Completed":

https://account.microsoft.com/billing/orders/

If the purchase appears in your purchase history, please try synchronizing the licenses for your account on your Xbox console using the following steps:

1. Go to the "Account" section in your console settings and select the "Remove accounts" option. Then choose your account. This will remove your profile from the console, but don't worry, you won't lose any data.

2. With the Xbox powered on, press the power button on the front of the console for 10 seconds until it completely shuts down.

3. Disconnect the power cable from your console and wait for 30 seconds.

4. Reconnect the power cable to your console and turn it on as usual.

5. Re-add your account to your console to re-download all the profile information. This process should not take much time.

6. Check if the problem persists.

Please ensure that you are signing in to your Xbox with the correct account that originally purchased the game. There is a possibility that you might be using a different account.

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If you would like to apply for a refund for the game, please visit the website mentioned below:

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

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I hope this helps and if you have further questions please let me know.

Kind regards,
Gerardo.

Hi,

I bought Black Ops 4 today online and payed directly with my bank account and they took the money €129,99 from my account. But I can't find the game back in my downloads. You can give me an advise what to do?

Can i buy the game again and get the money back of the game that i didnt received?

Kind regards