Can i get help with my account?

Hey there!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this on your Gmail account. No worries, let me help you sort this out.

I just want to clarify, you are receiving the same error message upon attempting to sign in to your account on account.microsoft.com, is that correct?

Also, did you try to change or remove your primary email address on your Microsoft account before?

Kindly try to perform the following troubleshooting steps for us to further isolate the issue:

1. Check if the account name was typed correctly.

It is possible sometimes that, the account name was misspelled. Double-check if you typed it incorrectly.

If the account name was typed correctly, maybe the email address is incorrect or has been changed recently.

Make sure that your email has the correct domain at the end: @gmail.com, @outlook.com, @live.com, etc.

Try to log in using your old email address or phone number if they were changed.

2. Find your account name from your Windows 10 PC or Xbox.

Click on the Start button on the left side of your Taskbar, and select Settings.

Head over to Accounts, then Email & Accounts.

Check your Microsoft account names under Email & Accounts.

Another method would be to open any Office 2016 or 2019 app and create a new document.

Click on the top left corner where it says File, then select Account.

You can see your Microsoft account name under User Information or in the Product Information section.

One last method would be to sign in to your email associated with your Microsoft account.

Then, check for previous emails from Microsoft.

The previous emails from Microsoft will show your account name.

Make sure you’re using the correct account type.

Please take your time and let me know if it works.

Reference link: https://windowsreport.com/microsoft-account-doe....

Note/Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

The enforcement team don't use the forums.

Doesn't matter who starts something,if you retaliate in a way that violates the ToU/CoC then you risk being suspended.

You can check any enforcement action on your account & file for a case review if eligible on the enforcement site
https://enforcement.xbox.com/home

As for game dvr,you may want to re read the code of conduct which does tell you what you can or can't publish.

You can file for a case review if you are eligible: https://enforcement.xbox.com/home/howto#sub-topic0-6

Hi Vanessa, I’m Ryan.

Please elaborate on this issue. Do you receive any specific error code/message when you try to play a game, and is this on Xbox or PC?

Here to help.

have the exact same problem exept the email i used was from a parental code that was cancelled and switched