CAN I GET A REFUND ON MY PUBG PURCHASE?

You would need to buy another xbox one x .One that has this offer included.

There are no refunds on digital purchases,something it tells you when you buy anything digitally via the store.

Any refund that is made is put back onto the payment option that was used to make the purchase with in the first place.

Was the PUBG game purchased with someone elses credit card on your account?

Any purchase history including if an item is refunded can be seen online by signing into your account commerce.microsoft.com You can check there and make sure that your credit card was used when purchasing PUBG and to also make sure that it was refunded.

PUBG is not available for purchase through the Microsoft Store for PC. So the version you purchased is only for the console. You would have to purchase it from Steam or another store were the PC version is available.

If needed, you can request a refund for the purchase. https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders

Saeleth, You should provide this link for those needing refunds customer support doesn't handle them directly any longer. It is always best to provide links when possible so the OP doesn't have to search all over the place for the information. https://support.xbox.com/en-US/forms/request-refund

xbox support can help you with the refunds