can hear other players on headset but unable to speak into headset

Hi. Thanks for responding. The headset which worked for the first 5 months was a BUTFULAKE Gaming Headset SL-300.
You can hear through the headset but the mic stopped working (can still hear though). We then purchased a Turtle Beach Ear Force XO Three headset; can hear through the headset but mic doesn't. Don't know if this is true but son says when moving/tampering with
the mic others can hear the noise that creates but when my son speaks into the mic others cannot hear him.

Hi Nicholas,

If the headset is not working here are a few things to try:

Xbox One Chat Headset troubleshooting

Also, what type of headset is it? Do any other controllers work with the headset? Are other people able to hear or is it a problem with both hearing and speaking using the headset?

I think its a third party headset , it is not a microsoft headset but stereo headset. . Yes he can sometimes hear other players . He is using Fortnite in game chat.

Patrik

I can't hear anybody through my TB XO One headset, but they can hear me. Game chat is fine, but in party chat it doesn't work. It shows me speaking when I speak, and my friends tell me they can hear me, and if I unplug the headset, I can hear people speaking
through the TV speakers.

The fact that game chat still works proves that it's Microsoft's software, not my headset, adapter, Xbox or controller.

The problem is only on Fortnite with this controller. A different controller works fine with same headset. Player can hear the game but neither player can hear each other.