Can connect to internet but not to xbox live

What Country/State/Province do you live in?: US/KS

Modem brand & model number: Ubee

Router brand & model number: N/A

How many consoles do you have connected to this router?: 1

Wired or wireless (for each console): wired

If Wireless, are you using a white or black external adapter, or an internal adapter (Xbox 360 S/E)?: x

Things you have tried: I've used a new ethernet cable and reset the modem. I've cleared the cache several times and deleted my xbox live profile.

Do you have a NAT error? If so, what is your NAT type?: x

Is UPnP Enabled?: x

Any Error Codes you encounter: x

Who is your ISP(Internet Service Provider)?: Cox

After you run "Test Xbox Live connection", press “A” for "More Info”, and then "Y" for "Status". In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)

W: 0000 - 000B

X: 0000 - F009

Y: 30A8 - 4840

Z: 0000 - 0000

ID: 0006 - 0001

L: 8015 - 190E

Q: 8007 - 0435

T: Wired

[Mod Removed]

:)

 

can not connect to xbox live but can connect to internet

Check out the troubleshooting in the article below. I hope it helps.

support.xbox.com/.../connect-xbox-live

 

can not connect to xbox live but can connect to internet

when ever i try to connect to xbox live it dosent work, It says its connected to the internet but not to xbox live. I got this error code from testing connection

W: 0000 - 0021

X: 0000 - F001

Y: 30A8 - 4840

Z: 0000 - 0000

ID: FFFF - FFFF

Thank you if you can help me

 

this is not to answer your question but you should never put your IP address on the internet. people can access your details while using this

 

Greetings MAD!

The IP address you posted is a private address. This means that this specific address is not accessible from the Internet, nor can it be routed out on the Internet. So in this case it's perfectly fine to post this IP address.

Can you post up the model number of your Ubee device and also let us know if your Xbox 360 is directly connected to the Ubee.

Could we start by finding out if there's a problem with the DNS server that your console uses to resolve names into IP addresses.

Go to your Xbox Network settings and select Configure Network. Manually configure your consoles DNS settings as follows:

Primary: 8.8.8.8

Secondary: 8.8.4.4

Let us know how that goes and we'll go from there.

 

According to the DNS adresses you posted (D: 185.37.37.37/185.37.39.39) you are using the Unlocator service (probably to unlock certain video streaming sites).

The Unlocator service can interfere with your Live connection, so either follow Taidaras advice and change your DNS to the DNS providers he mentioned, or contact Unlocator support so they can change their service to not interfere with Xbox Live.