can anybody help me?

GunManRock10 · May 13, 2017

The main screen shows an ad with an offer

Is a one year subscription with 40% discount but wanting to buy it does not allow me the option of payment with the micosoft account, in the advertisement never mentions that it must be bought by a specific means, I do not understand why it does not allow me
to buy it

:)

oAiredy · May 13, 2017

. Can anybody help?

I recently bought a premium eco suit and camo in advanced warfare on Xbox one. When I go to equip it, it says I already own it and I can find it in my games and apps collection. I've looked and looked and even reinstalled a few times. Can anybody help
with my issue?

StatuarySnow844 · May 13, 2017

Can anybody help?

I've been having this problem where it says: Xbox Live Signup is currently Unavailable. Under it it says 0.

Can anybody help, Please?

Smwutches · May 14, 2017

Gold can only be purchased via credit card/Paypal or by purchasing a prepaid gold card from a retailer. It is not possible to purchase gold with your Microsoft account balance. It is not set up to work with a recurring subscription.

M3tal Daz3

For purchasing issues contact xbox support: (800) 469-9269 if you're in the US/Canada or
http://support.xbox.com/contact-us

Smwutches

Gold can only be purchased via credit card/Paypal or by purchasing a prepaid gold card from a retailer. It is not possible to purchase gold with your Microsoft account balance. It is not set up to work with a recurring subscription.

Smwutches

You would need to contact support. As long as you can verify that you are the owner of the account, they can get you the email. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

HassanB

Hello,

It sounds like your account's been compromised. The only way to solve that issue would be to contact phone support and speak with them in regards to that. If they can prove that, this was in fact your account then they will return it to you.

It seems that you logged into the Xbox Dashboard 2 hours ago, so if it wasn't you, then you've definitely been compromised.

Please reach out to them here.

RainingRoses

Hi Matthew,

Sorry for the delayed response.

I’ve received a response from the team and they’re requesting a feedback report (you can submit one via the Report a Problem app on your console when you notice the error) so that they can take a closer look into it. They’ve also advised to contact support once again to ask about a refund, although there’s unfortunately no guarantee that you’ll receive one as the DLC was bought more than 14 days ago.

The Terms and Conditions for refunds:

Digital Game Purchase Refund Terms | Xbox Support

can anybody help me?