Can an opened Xbox still be serviced?

Discus and support Can an opened Xbox still be serviced? in XBoX on Consoles to solve the problem; So one of my Xboxes (X) decided to stop powering on all of a sudden. I decided to open it up to see if anything somehow became disconnected and... Discussion in 'XBoX on Consoles' started by RedneckScrub115, Mar 31, 2020.

  1. Can an opened Xbox still be serviced?


    So one of my Xboxes (X) decided to stop powering on all of a sudden. I decided to open it up to see if anything somehow became disconnected and everything looks fine and connected with no problems, so I think there’s a short on my motherboard
    somewhere. I didn’t replace any parts or have a third party repair shop work on it. All I did was open it myself and it’s back together exactly as it was, carefully, with no damage. My question is, will Microsoft still service it even though it has been opened?
    I heard that about two years ago there was a case between the FTC and Microsoft, Sony, and Nintendo about their warranty sticker terms where if no damage was done by the user opening it, nothing was replaced by a third party, no new parts were added from other
    consoles, and nothing was damaged by the user from opening it, it could still be serviced. It is also still under warranty until December of this year.



    Here is what was said by the FTC:

    https://www.ftc.gov/news-events/pre...panies-it-illegal-condition-warranty-coverage

    Here is Microsoft’s response to this:

    “We are updating our warranties to clarify that having your device repaired by a third party, opening your console, or breaking the seal will not void the warranty. We are also further clarifying that the warranty does not apply to
    damage caused by users, third-party parts, or repair by third parties.”

    :)
     
    RedneckScrub115, Mar 31, 2020
    #1
  2. RedneckScrub115 Win User

    Can an opened Xbox still be serviced?

    I gooe im good then. Never tsmpered with anytbing or replaced any parts. Jusy temived them to check and out it back in.
  3. XBF Leo G Win User

    Can an opened Xbox still be serviced?

    Hello RedneckScrub115,

    Thanks for posting on the Xbox forums. We understand that you are interested in learning if an Xbox One can still be serviced after it has been opened. Smwutches gave the correct answer in the previous post. The console can still be serviced, but it
    will be rejected if there is any sign of tampering. Thank you again and happy gaming!
  4. RedneckScrub115 Win User

    Can an opened Xbox still be serviced?

    I included a pic of what they say voids the warranty. That’s not listed.
  5. RedneckScrub115 Win User

    Can an opened Xbox still be serviced?

    Apparently you didn’t read the post
  6. zeroice007 Win User

    Can an opened Xbox still be serviced?

    of course it can but also be aware of different warranties form companies for refurbished products these will have different terms of course. But check with your support team if you need further questions answered
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Can an opened Xbox still be serviced?

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