Can an English department phone me

You need the billing department reached through phone support.

No other department can fix it.

This is something only the people on the phone can fix.

Call phone support and talk to the billing department.

It sounds like you may have purchased the French version of the game on accident. I suggest contacting the Xbox Phone Support and having the Live department help troubleshoot it. They may be able to assist in getting you the English version of the game you
purchased instead of the French version.

Please help me, I have contacted LIVE chat three times, three times I was redirected to a freakin Spanish department and three times they redirected me back to an English department that couldnt help.

I have been sitting here with my One for over 4 hours! And I can't do anything!!!!!!!!!!!!

I tried the 'above' solutions with Xbox hotline staff on the phone few days ago. Didn't work. She asked me to contact Office 365 department coz I'm using 365 Home edition.

However the 365 department staff asked me to contact Onedrive department.

But the Onedrive staff (email) asked me to post the issue on this forum.

Indeed, I posted the issue on another thread 2 weeks ago. No solution at all.

Really, I hope I can get a solution right here soon. Not asking me to contact another department again