Can a Staff or Administrator be able to change my Xbox LIVE Renewal Status please!?

Hiper1010 · Mar 16, 2015

I need to remove my Credit Card details for certain reasons but it says I can't do that until I deactivate Xbox LIVE Auto-Renewal. When I go to Xbox.com/Accounts to deactivate it, I go to the cancel automatic payment button. When I get to the page that tells
me my current Xbox LIVE membership and the On or Off options, it is already saying Off. So why does it then still say that I need to deactivate Auto-Renewal before removing my credit card details? Can a staff or administrator please either remove my Xbox LIVE
membership or cancel the Auto-Renewal on my Xbox LIVE membership please!?

:)

ErnstLora · Mar 16, 2015

windows live id changing fail

hi,

i want to change my windows live id on my console. when i hit "yes, change" i get an error. ): Unable to get informations from XBOX LIVE. Please try again later. Status Code: 80154016

I have benn trying to change for a few days now. someone able to help me?

regards

Str8ng3 Ang3l · Mar 16, 2015

Attention Xbox Staff. US to CANADA transfers should be able to include Gold Years Status!

Dear Xbox Staff,

I have currently been in the process of working with Xbox support to transfer over my US account to Canada. The staff has been great helping set up my profile, address change and payment issues. But after almost an hour and a half working with Kim S (who
was amazing) I was not able to transfer my 6+ years of my Gold account. I know it sounds trivial, BUT as a gamer we love our achievements and status. Kim S even escalated the issue to the Advance Support Team to try and transfer my years over. My account was
set up for automatic renewal and my CC was active, but it canceled my account on me.

I find this unfair for the gaming community to lose their information or status just because we move locations. There are many military personnel that move around a lot as well, so I am sure there are others out there with my same concern.

Please look into this matter and consider the longer hours and years gamers put into their game play and status. We should be entitled to keep our achievements no matter how little Xbox deems them.

Thank you for listening to my rant,

Sincerely your 6+ year Live Gold Member in memory, RIP

Str8nge Ang3l

geekfather · Mar 16, 2015

You will need to contact phone or chat support to get this looked into. You can call 1-800-469-9269 (US or Canada) or
support.xbox.com/.../contact-us

Good luck!

geekfather

You will need to contact phone or chat support to get this looked into. You can call 1-800-469-9269 (US or Canada) or
support.xbox.com/.../contact-us

Good luck!

Jeroen Huylebroeck

The problem is known to Xbox Support Staff and they're working on a remediation. You can follow up on the progress

t hrough this status page.

Jeroen Huylebroeck

The Xbox Support staff is aware of the problem and working on a fix. You can follow the progress through

this status page.

Mark Sherwood

Hey there stephane2000

There is currently a service alert for Xbox LIVE on the Xbox 360. Please check out the below page, which is updated every 30 minutes by the tech team to reflect any changes in the status. Once the problem has been identified you should be able to connect
without further delay. If however you do run into more problems, please post back and we can help you further.

support.xbox.com/xbox-live-status

Many thanks,

Cloud

THEOWENKILLER

You may find your account is on auto renew,if you haven`t changed it,so it will renew automatically when your gold runs out.

if you click "my account" on the top right of this page you should be able to check your status and how to renew your gold.

Can a Staff or Administrator be able to change my Xbox LIVE Renewal Status please!?