Can a Microsoft Agent please reply to me!

Official Microsoft Agents for support can be contacted through the site Contact us | Xbox Support

Depending on your local time zone, direct phone support might only be available at a certain time of the day.

Hi,

I have confirmed that the Xbox Enforcement loop has been resolved and any users who are experiencing enforcement actions should be able to login and submit case reviews.

If there are any other problems related to accessing Xbox enforcement, please create another thread by asking a question at the top of this page.

XBF Drew

Hi Drew. It is too late. The damage is already done.

1. The 1st suspension is unjustified. The Gamer Picture passed verification not just once but multiple times. I sometimes use previously used Gamer Pictures. Every Gamer Picture I have ever used passed verification. That's because they do not breach Terms and they were deemed appropriate. The Gamer Picture in question does not contain Nudity or Pornographic Material for which I am being accused of.

2. They suspended me again for the same reason, but failed to provide me with information for the 1st suspension. Therefore this suspension is also unjustified. I have evidence of everything. They acknowledged the Enforcement website did not work. Also, the Gamer Picture was not removed after the 1st suspension.

3. If you view my Enforcement Reputation, there are 0 Reports against me from other Users for every aspect. 0 Reports for Gamer Picture, 0 Reports for Behaviour, 0 Reports across the board.

4. I did everything in my power to find out the cause of the 1st suspension, to prevent whatever it was I was supposed to have done.

I have evidence to support everything I say. The suspensions and actions of Enforcement are unjustified and outright wrong. I explained everything to them, they didn’t acknowledge or listen to anything I said.

I signed in, appealed and it was instantly denied. They don't want to listen. I am in Contact with multiple Legal Bodies, including Microsoft’s, and if nothing is done to help me resolve this I will be pursuing it in Court for Compensation and Damages. This ridiculous situation is unwarranted, the handling of the situation is outright poor, and it is causing me unnecessary stress and I already have enough of that with my health conditions.

Facts and Evidence don’t lie. I would not be pursuing this if I did something wrong.

Can you submit the feedback regarding the enforcement? This article includes how to provide feedback using the Windows Feedback Tool and Reddit.

The site may be down or there may be an outage, but the feedback can help with investigating the issue.

XBF Drew

Hi ,

Unfortunately, Xbox customer support including those on these forums are unable to address Enforcements such as bans and suspensions. Please navigate to Enforcement.Xbox.Com. Under the "How do I" section there is an article titled "How to submit a case review." This article includes steps on how to submit a case review through the Enforcement portal.

Best regards,

XBF Drew

But that requires the User to sign in, which I have stated I cannot do for reasons I do not know. From my above post:

"The problem is I cannot sign in to the Enforcement website, it doesn’t matter what device or browser I use, I have tried them all and the result is always the same - after trying to sign in the page reloads and the sign in option is still there.

I tried to sign in with a different account and it signed in straight away, therefore this issue is a specific problem with my account."

I need external help. How can I resolve this when I cannot sign in. Is there someone somewhere I can contact please?

Hi Hitman Marko,

Unfortunately, Xbox customer support including those on these forums are unable to address Enforcements such as bans and suspensions. Please navigate to Enforcement.Xbox.Com. Under the "How do I" section there is an article titled "How to submit a case review." This article includes steps on how to submit a case review through the Enforcement portal.

Best regards,

XBF Drew