Call wait times / misleading pages.

Hello ChickaBumpBump,

Apologies for the confusion. We'll reach out to another team to update the free to play page. In the meanwhile, we'll adjust you for your playtime in that game.

The site says "see all of these and more gamerpics on your new Xbox One". Really misleading...it's been saying that since the last time I checked - two weeks ago. Wish they'd wait until the gamerpics actually upload to post that on their page. ¦:-1

still waiting it out havnt gotten any emails yet the last time i called they said it could take up to a month i just wondering why would they tell me they would contact me in 3 days if they clearly wern't pretty misleading

Hello Austin Anderson PC,

Thank you for your contribution to the Microsoft community.

I'm sorry to hear that you've been experiencing issues with cloud gaming. Just a reminder, here on community we are not able to double check accounts and devices to check for the possible issue. What we can do here is provide/guide customers with possible troubleshooting steps for the issue.

I can assure you that we take all customer feedback seriously and are constantly working to improve our services. It's important to note that cloud gaming is still in beta, which means that there may be some issues that need to be addressed. However, we are committed to providing a reliable and enjoyable gaming experience for all of our customers. If you're experiencing specific issues with cloud gaming, I would recommend reaching out to our support team for assistance. They can help troubleshoot any issues you may be experiencing and provide guidance on how to improve your gaming experience. Thank you for your feedback, and we appreciate your patience as we work to improve our services.


Please follow the steps below to reach out to our live support team:

1. Please use this link: Contact us | Xbox Support
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
3. If not, please select the country/region it is showing and select the correct one among the lists.
4. Make sure to use to check the available contact times of the support.
5. Select the "Contact Us" button
6. Select the drop-down menu options that will match your concern.
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.

Hope I helped!

YanYannn
Microsoft Community Moderator

A very misleading title, I also thought it was games, read the first line and closed the page.