Call of Duty Ghosts loosing progress due to signout

Hi, I just got the xbox one with COD Ghosts. There is my profile and my son's, i was thinking we could progress separately through the game.

However, when my son was playing he got signed out and the code above resulted.

Because of this he lost all his progress and it seemed whichever one of us is signed in the game has reset to my checkpoint.

Can someone clarify how the profiles work especially when kinect is involved in signing people in and passing the controller? Thanks.

:)

 

Can't play Crimson Dragon.

Tried that too, due to my other problems with Call of Duty: Ghosts and Trials Fusion.

 

Error code 0x80070057 call of duty ghost

Hey guys! We heard back on this situation, due to the age of the product, each additional piece of content will need to be installed individually. Along with the Season Pass you can get the Call
of Duty: Ghosts - Digital Hardened Edition Pack and the Call of Duty: Ghosts - Insignia Pack as well. Thanks for understanding!

 

Hey Colin,

Sorry to hear your son is having issues with his game.

There are a couple of questions that will help us get a better idea on this:

1. Was there a message or error code when he got signed out?
2. Did he pass someone the controller?
3. Did someone enter the room and get auto signed in?

 

Yes there was this code 0x87dd0019.

We tend to have turns when we are both there and yes sometimes someone walks in and gets signed in and it said the profile had been switched. I guess it's just kinect causing the issue? Maybe we should turn off auto sign in? Although I'd prefer not.

 

Same thing happens to me with bf4 i lose everything