Call of duty ghosts installing problem(s)

Hi, i hope someone can help;

i recently bought a brand new disc copy of cod ghosts for xb1. When inserting the disc at 46% installed i get an error saying install stopped, disc may be dirty etc. The disc is fine.

other games have installed fine. I have tried installing 'offline' but still the install fails at 46% - the disc cant possibly be the issue as its not got a mark on it. Ive unplugged the Xbox at the wall and still doesnt work.

please help!!

:)

 

Call of duty ghosts installing problem(s)

Hey there ImminentGrain26,

I moved your forum post to a brand new thread to cater to your needs, specifically. I'm sorry to hear about the installing issue you seem to be experiencing. To start out with, I have a few questions to ask to get more information.

• Are you trying to install a physical disc version or a digital downloaded version?
  
• Where are you
  installing your game to? The Xbox One console's internal hard drive or an external hard drive?
  

In the meantime, if you haven't already, try out these troubleshooting steps (in order) to see if will do the trick and have you back to playing:

1. Uninstall the game.
   
2. Power cycle your Xbox One console.
   
3. Once the console is off completely, unplug all cords from your console.
   
4. Leave everything unplugged for a few minutes.
5. Plug your console and cords back in and turn it on.
6. Check your Network Connection. (Settings > Network > Test Network Connection)
   
7. Re-install the game and try playing it again.

Please post back and let me know the answers to the questions above and if, by chance, the steps worked for you or not. Thanks!

 

Call of duty ghosts installing problem(s)

Hm. I've been struggling with this too. Went through the power on/off cycle, even powered down my router to make sure that there was no possible way that the console could connect to the internet. Still stuck at 1%. Is this just a known issue with the XBox
One? I'm still under warranty, so I could return this whole system if it's known to be this buggy.

 

Hello and while uncertain if your issue has been resolved I would like to offer a potential solution. I see you unplugged the system, but for how long and did you do a full power cycle? If not here are the steps to perform it:

Follow these steps to power cycle your Xbox One Console:

1. While the console is on, press and hold the console’s Xbox button for 5 seconds.
   
2. The console will power down.
3. Wait 30 seconds, and then turn your console back on by again pressing the Xbox button.
   

Note If your console is in Instant-On power mode, the above steps will shut the console completely off. Instant-On mode, or the ability to turn on your console by saying “Xbox On,” won’t be enabled until you restart the console.



Please let me know if this helps you out and if not I will gladly work with you to find a resolution.

 

Hi Curse1. Thanks for your reply. Ive tried what youve suggested and unfortunately got the same result; install failing at 42%.

Id be very greatful if you could suggest anything else that may help.

Thanks

 

How much hard drive space do you have? I am asking just because it could potentially be a size issue. And no problem btw. I will keep working with you until we get you online and enjoying your game.

 

Also Radebe57 I would recommend disconnecting the internet, doing the power cycle, and then install the game. Don't connect the internet until after the install. That way it installs only the game and not updates first.

 

Well currently with cod installed 43% i have 304 gb free. Plenty right?

Ive tried to install when not connected to the internet and still it stops at 43% . Its insisting its the disc but i honestly dont think so. The disc is almost flawless and other games ive got have been preowened and worked fine!

 

But have you tried to install offline after doing a fresh power cycle? It could make a difference. And yes you certainly have plenty of space to install COD. And while rare yes the disc data could still be corrupted regardless of no scratching or damage
to the physical surface. Did you buy this at a local video game store or big chain? If so surely they have a policy regarding an exchange.

 

Im sure i could exchange it but have a feeling its nothing to do with the disc. I suppose i will try though i do feel this is more of an xbox issue, ive never known a brand new disc fail before

 

While it could be uncommon and still could be something with the system I am just not sure with other games working just fine correct? I am just trying to eliminate options to ensure we cover our bases and look at all the issues and facts at hand. Let me
know if you do go the route of switching the game disc out and let me know if the problem persists. Again I am committed to resolving this issue and getting you online.

 

I decided to go back to the store and swap the disc. It has now installed. Really odd though as the original disc was brand new and in a sealed box!

Thanks for your help

 

Glad it was just simply the disc and not the console. Hope you are enjoying your game now!

 

Curse1, I am having a similar issue of installing this game. I get to 98% and then will get the message that it has "Selected save device has been lost". I have tried to save it to a zip drive (same one I used to download COD AW) and tried to save it
to the consul and will get the same result at the same exact spot. I have plenty of memory space on both so it's not a size issue. This is a rented game and I am kinda sick of going back and forth since this is the 3rd game (not all the same game nor related
issue). If you know of a resolution, that would be great.

 

Hey there chrisocross!

Sorry to hear about the issue! Since this thread is older, please post a new thread detailing the issue along with troubleshooting steps you have tried. That way the awesome community here can provide support tailored for you!