Call of Duty Cold War repurchase bug!!!

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Just a friendly reminder that Call Of Duty Cold War that was purchased on Microsoft Store is only an Xbox version which means that if you would like to play it on PC you may need to purchase the PC version.

Yup same and i'm on new gen too

So to start off. I purchased ULTIMATE VERSION of the game via Xbox market. Downloaded standard verison on xbox 1. Game worked perfect. FASTFOWARD I Updated to S series downloaded X/S verison and they are telling me i have to purchase the game for $69.99.

I Tried everything uninstall reinstall, clear cache blah blah, NOTHING WORKS!! So now i paid $100.00 for a game i cant even play. Microsoft said its a bug or glitch, if so then why i feel its only happening to me.... im really thinking about switching over to PC because this here is REDICULOUS.

Did same however my problem is on Xbox One X,,was working up til season two update than it kicked both my old and new Xbox consoles into the trial mode now trial ended telling me to purchase full game but than says already own this product,all is installed ultimate edition,uninstalled reinstalled on internal storage verses the external it was on,even reset console clearing all local storage and cache,still nothing, I spent a total of 4 1/2 hrs on phone with tech support!!!agreed even bought the game in standard version also so not only owned the ultimate but also the standard,of course still nothing but a screen telling me to purchase full version,Trash!!!,worse cod to date!!,shame also bcuz when game was working zombies was pretty awesome!

Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

To fix this, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.

Call of duty cold war is not working