Call of Duty Cold War Digital - STILL NOT WORKING!!!

Discus and support Call of Duty Cold War Digital - STILL NOT WORKING!!! in XBoX Games and Apps to solve the problem; I purchased Call of Duty Cold War at Launch. Purchased via Digital Card at Walmart (The ones you see on the End Cap for all the new games). The code... Discussion in 'XBoX Games and Apps' started by Glannigan, Dec 17, 2020.

  1. Glannigan
    Glannigan Guest

    Call of Duty Cold War Digital - STILL NOT WORKING!!!


    I purchased Call of Duty Cold War at Launch. Purchased via Digital Card at Walmart (The ones you see on the End Cap for all the new games).

    The code is printed on the Receipt. Came home, redeemed code - Played game - No problems!

    It has been about 10-12 days now. The game WILL NOT WORK! I have been purchasing digital for over 15 years and have already tried every trick. Re-Installed, Un Installed, Redownloaded. Re-Assigned Home Console, Cleared System Cache, Uninstalled Internal
    and re-installed on the External, you named it, I tried it, It DOES NOT WORK!

    Today there was a slight break through as it no longer instantly tells me I don't Own the game and need to buy it,

    Now it will at least Launch and tell me I do not own the Campaign, Zombies, etc. Clearly I do as all these items are installed and again, I PLAYED THE GAME FOR WEEKS WITH NO ISSUES!!!

    The worst part, the most frustrating part is there is ABSOLUTELY zero support! I have tried every "Option" to choose for XBOX Live Chat Support - No Matter what I choose, I am sent to a screen that informs me XBOX Live Chat and Phone Support are not available
    for this Issue! I HAVE CHOSEN EVERY ISSUSE OPTION YOU CAN CHOOSE!

    I can't Return the "Card" to Walmart. I wish I could I would and just buy a physical copy!!!

    When is this going to be FIXED? WHY CAN'T I have a REFUND? It doesn't work!!! Just give me the Refund in Credit so I can repurchase it from the dang XBOX Store with my Credit Card so the DANG thing will work!!!!

    I can tell you what the dang problem is! The Store Doesn't recognize I own the dang Game! If I go into "My Games & Apps" It recognizes it but when I go to it Via the "Store" the ONLY Option is to purchase it again for $59.99!!!

    The company Name on the top right hand corner of the Digital Card I purchased at Walmart is "Powered by Fastcard".

    I NEVER buy games like this - I usually buy them straight from the Dash Board, the only reason I used this method of purchase is because it was a Birthday Gift and I wanted them to see/feel have something tangible so it felt like a gift! So now my Family
    member is looking at me like I gave them a Blank Card or some bogus Free Trial card!!! Argh!!!

    The lack of support is completely unacceptable! For years I have been telling my kids Steam is trash, because they don't offer chat and phone support. Whenever I have an issue with Microsoft I can pick up the phone and get it resolved. This new business
    model is every bit as bad if not worse then STEAM!!!! There is NO EXCUSE NOT TO EMPLOY HUMANS TO ASSIST HUMANS!!!

    This stinks and you all should be ashamed of yourselves!

    :)
     
    Glannigan, Dec 17, 2020
    #1
  2. Francia J. Win User

    I have no Content packs for Black Ops Cold War

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    Sine this is a physical disc game, simply search the content packs directly on Microsoft Store. Here you go:

    Call of Duty: Black Ops Cold War - Content Pack 1

    Call of Duty: Black Ops Cold War - Content Pack 2

    Call of Duty: Black Ops Cold War - Content Pack 3

    Call of Duty: Black Ops Cold War - Content Pack 4
  3. Pasquale C. Win User

    COD Modern Warfare series x

    Hi!

    Maybe you have the Xbox One version of COD Cold War and you see that message because the Xbox One version cannot be upgraded to Xbox Series X. You can find more informations about COD Cold War editions here:

    Call of Duty: Black Ops Cold War Editions FAQ

    Regards
  4. Ratatouille_05 Win User

    Selling Xbox Series X to Friend with Digital Games and Hardcopy Games

    Can I play the games (Call of Duty Cold War and Call of Duty Modern Warfare) on my Windows PC?
  5. Francia J. Win User

    How come when I open call of duty black ops coldwar a pop up appears saying purchase game then another pop up appears saying game already installed but still wont let me play mind you I own this game.

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    Go to "My games and apps" > Installed games > Highlight the game > Press the Menu button > Go to "manage games and add-ons" > Click the game icon.

    Make sure that these packs are installed:

    Call of Duty: Black Ops Cold War - Content Pack 1

    Call of Duty: Black Ops Cold War - Content Pack 2

    Call of Duty: Black Ops Cold War - Content Pack 3

    Call of Duty: Black Ops Cold War - Content Pack 4
  6. Francia J. Win User

    Anyone else having issues play COD Cold War?

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

    "Go to "My games and apps" > Installed games > Highlight the game > Press the Menu button > Go to "manage games and add-ons" > Click the game icon."

    Make sure that these packs are installed:

    Call of Duty: Black Ops Cold War - Content Pack 1

    Call of Duty: Black Ops Cold War - Content Pack 2

    Call of Duty: Black Ops Cold War - Content Pack 3

    Call of Duty: Black Ops Cold War - Content Pack 4
Thema:

Call of Duty Cold War Digital - STILL NOT WORKING!!!

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