Call of Duty, Black Ops 3

Hi, any help/suggestions please!

Xbox One S console purchased in NZ 2017. We moved to another country and purchased NEW, Call of Duty BO3. We’ve tried to install the game but message keeps bouncing back saying, Disc is dirty etc

So, is there something im missing or need to change on the console in order for the game to work?

:)

 

Top ten 360 games

1) Call of Duty Black Ops 2

2) Call of Duty Modern Warfare 3

3) Call of Duty Black Ops

4) Call of Duty Modern Warfare 2

5) Call of Duty World at War

6) Call of Duty 4

7) Call of Duty 3

8) Call of Duty 2

9) Call of Duty

10) Call of Duty Elite

 

I want to refund my game or echange

by the mistake I buyed forza horizon 3 but really I want call of duty black ops 3 can you refund please or echange the game to call of duty black ops 3 please please

 

Is that a disc or digital edition of the game?

 

Hi! Performing a power cycle/hard reset might help in this case:

Restart or Power Cycle Xbox One Console

While I'd think that it's rather unlikely, it might also help to set the console as the region you are currently using it from.

 

Sorry to hear you're having trouble. More than likely this is a region issue. Although Xbox One games are not region locked some 360 games are. Try changing your gamertag's region to match yours. Do this for both the Xbox One and while in a backwards
compatible game. Press the Menu and Back buttons on your controller while a BC title is running to get the 360 menu.