Call centre agent hung up on me after I had been on the phone for 30 min

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Sorry about that. May I know what the issue is please?

Wow ok so after waiting 30 mins to get through someone said hello and hung up on me, so much service [tag:fail]!

The first time i clicked request a refund, second time i requested a call back, last night i actually spoke to someone who put me through to someone else and kept me hanging for 50 minutes before the line went dead. Tonight i requested a call back at 7.30
ish, wait time was 34 mins, i got call back at 9pm and stayed listening to Halo tune for 45 mins before i hung up, i hung up because the call centre closed st 9 ( i found thar out on google). I wont give up, £89.99 is a lot if money to lose.

Thank you, I will try that.

I waited for 3 hours on hold, finally got an agent and she hung up on me after I told her my issue. So I called back and had the same thing happen at the 2 hour mark.

I also waited in the chat for 2 hours but the agent didn’t have any authority to help me.

i tried calling but was put on hold for over 25 mins so i hung up