c101ab80 Playback Error

Hey, Sugar!

We are unable to assist with Movies & TV errors here on the Xbox forums. However, the guys over on the

Movies & TV Answers forums will be able to assist you further. Post up the error code and movie your purchased so that they can look into it further.

You may need to get a refund to repurchase the content. If that's the case, you will want to
contact us via phone or chat to get that done.

If you have any Xbox related issues you need assistance with, be sure to post up a new detailed post so that our community can work on helping you out. Thanks for understanding!

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Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

None of these work either so don't waste your time.

Troubleshoot Movies & TV on Xbox 360

If you're having a problem using Movies & TV on your Xbox 360 console, it may be due to an app error or a setting on the console.

Solutions

To resolve this problem, try the following solutions.

Solution 1: Reset the app

You can reset the Movies & TV app by removing any related content from your console:

1. From the Xbox Dashboard, go to settings and then System.
2. Select Storage.
3. Select your primary storage device.
4. Select Games and Apps.
5. Find and select any items that refer to "Movies & TV."
6. Select Delete.

Solution 2: Test the Xbox Live service

1. Press the Guide button on your controller.
2. Select settings, System Settings, and then Network Settings.
3. Select the name of your Wireless Network, or select Wired Network for a wired connection.
4. Select Test Xbox Live Connection.
   • If you can connect to Xbox Live, the console is connecting correctly.
   • If you can't connect to Xbox Live, the Connection Test will show you where in the connection process the error occurs and what type of error it is. Note this information, and then try the Xbox
     360 Connection Error Solution to resolve the problem.

Solution 3: Delete your profile and download it again

To delete your profile, which may be corrupted, follow these steps:

1. Go to settings and select System.
2. Select Storage.
3. Select All Devices.
4. Select Gamer Profiles.
5. Select the gamertag that you want to delete.
6. Select Delete.
7. Select Delete Profile Only. This deletes the profile but leaves saved games and achievements.

To redownload your Xbox Live profile, follow these steps:

1. Press the Guide button on your controller.
2. Select Download Profile.
   
   Note If you don't see Download Profile, you're probably signed in. Press X to sign out of your profile.
3. Enter the Microsoft account that's associated with your Xbox Live-enabled gamertag.
   
   Note If your account is an Xbox Live child account, you'll have to provide the parent Microsoft account credentials to download the profile.
4. Select the storage device for your profile (for example, Hard Drive). Your profile will begin downloading. After your profile has downloaded, you can choose whether to require a Microsoft account password to sign in to your profile.
   
   Note The Remember Password option is off by default, which means you'll be prompted for your Microsoft account password whenever you sign in to your Xbox Live profile on this console. Leave this box unchecked if you want to
   be prompted for your Microsoft account password when you sign in to your profile on this console.

Solution 4: Roll back system updates and then reinstall updates

1. Press the Guide button on your controller.
2. Go to settings and select System Settings.
3. Select Storage.
4. Enter the following button sequence: LB, RB, X, LB, RB, X.
5. Select the option to roll back all system updates that were installed. The console will restart automatically and then download the updates again.

If you keep experiencing the problem, contact Xbox Support.

Diego,

I cleared the cache last night and did it again after reading your response but that did not work / fix the error. Unplugged router, modem and xbox for 5 minutes and restarted all of them but that did not work either. Spoke with support folks and they had
me do a few things as well but they could not fix the problem. They refunded the rental and then had me try to repurchase / rent the movie again but that didn't work as it only shows a play option vs rent on my xbox. The rep stated that your folks are working
on this issue behind the scenes and to try again tomorrow. Appears that I won't be renting movies anymore from Microsoft on my xbox anytime soon since nobody can get this sorted out for me. Disappointed is an understatement.

Interestingly I had this same problem.

Applied for the refund.

Checked my account to see if anything is mentioned re: refund and noticed a purchase confirmation ...

states that the movie was purchased 03/21/2109 ... so it will be available tomorrow even though I bought it today?

Hi there,

Have you
cleared your hard drive's system cache? I don't see that listed in the steps you've tried and also if you haven't done so yet, go ahead and unplug your router & modem for 5 minutes to reset them.

If nothing has helped from what is on this thread you will then need to contact customer support for more assistance.

1. Contact us here
2. Select Xbox One
3. Select See other options.
4. Select Payment & Billing
5. Select show contact options and go to step 4
6. Select request a callback from support

You can submit a refund request by following this guide:
https://support.xbox.com/billing/payment-and-purchases/request-refund