Buying coins for Minecraft

I'd suggest checking your connection first and foremost.

Go to settings, network, run network test.

Does it give an error, or does it say all is well?

Hello GingerSnark,

Try resetting your internet the IP that is being revived by the iPad might be wrong compared to the one your internet box is providing.

Hi GingerSnark,

Thank you for the update. If he is playing on the iPad, then you need to buy the Minecoins using the Apple Store account that is on the iPad, not his Microsoft account. His Microsoft account would only be used if using a Windows 10 device or Xbox One console.
The Xbox Live profile associated with the Microsoft account would allow the coins and any content purchased with the coins to be shared across other Minecraft devices.

For example, if you play on both a Windows 10 device and an iPad and purchase Minecoins on your iPad, you’ll pay for the coins using your Apple Store account. Later, when you play on your Windows 10 device, your coins will be available along with any
purchases that you made in the Minecraft Marketplace. If you then decide to purchase more Minecoins on your Windows 10 device, you’ll pay for them using your Microsoft account and your coins and purchases will be available the next time you play on your iPhone.
Let's say if you later purchase a Fire TV, everything will also appear there when you sign in with your Xbox Live account.

So in this case, you would need to buy the coins through the Apple Store using a payment method setup on an Apple account. If you need help with that I recommend contacting
Apple Customer Support.

He plays on an ipad. I'll provide a screenshot. He is connected to wifi. I managed to get money onto his Microsoft account thinking that would do it but it didn't.

My 7yr olds son plays. He earned money to buy things for his game. As the parent, I set up his child account. When we try to purchase things it says the Internet is not working but it actually truly is. I'm lost.

-the momma

try the settings in child account he might be block for purchases