Buying a game on the Store

LiamTrickey · Jul 10, 2021

Idk if people still use this or whatever, but I bought a game last night, and I thought to my self, and I really gonna play it? So I cancelled the game and sent in a refund request to get my money back. The refund request has been pending for quite some time now but I cant re-install the game without buying it again. Anyone know how to fix this? So I can reinstall? Or just get my money back

:)

Smwutches

It's weird because it's let people before, but I have a feeling if you actually play it they may think you'd want to keep it and deny the refund.

AnonymityAu

It can take a few days to get a response from a refund request. So since you already sent one in, I'd wait until you get an email confirming if the refund has been approved or not before doing anything. If it has been approved, then you'll get your money back after that.

Okay thanks mate. It would also be nice if it would let me install it and play until I get the refund but oh well. Thanks for the help

Smwutches

It can take a few days to get a response from a refund request. So since you already sent one in, I'd wait until you get an email confirming if the refund has been approved or not before doing anything. If it has been approved, then you'll get your money back after that.

{Parity}

You should reach out to
Xbox Support for assistance with purchasing issues/questions.

Have you tried going to the store to see if it shows that you own the game?

Mister Getafix

Heya!

When running into issues or errors with purchasing even with a valid card on the account a good bet is that there is an issue with the account such as a past due balance.

To ensure that nothing is stuck on your billing account sign into your account and check out the
subscriptions page!

If you do not see any issues with the account be sure to reach out to the
chat or phone team for further assistance.

Buying a game on the Store