Buy something but never receved it

Discus and support Buy something but never receved it in XBoX Games and Apps to solve the problem; Hello, i buy 2 or 3 days ago the new starter pack Cobalt of Fortnite on Microsoft Store but i never receved in my Locker. I ask the question at... Discussion in 'XBoX Games and Apps' started by NikolaKretic, Feb 14, 2019.

  1. NikolaKretic
    NikolaKretic Guest

    Buy something but never receved it


    Hello, i buy 2 or 3 days ago the new starter pack Cobalt of Fortnite on Microsoft Store but i never receved in my Locker. I ask the question at Fortnite Support if it's normal and they say that is not their fault because they don't receved the notification
    about Xbox that i bought the pack and that there is maybe a problem with the order in the Xbox store. I Think i need to go in Fortnite application on my Xbox and to connect on it but i don't have Xbox live so i can't play and "activate" the pack already.

    If i could have the help of someone it would be very nice ! Thank you if you take the time to read this.

    :)
     
    NikolaKretic, Feb 14, 2019
    #1
  2. XBF Javier R Win User

    Buy something but never receved it

    Hello Nikola,

    We can see the order being confirmed through the email here, but have you confirmed that the purchase shows up within the
    Microsoft order history?

    Check this to confirm that the order is set in stone and not set to retract in any kind of way.

    If you see the purchase within the order history, it is recommended to try
    removing the account
    and then adding it again.

    Try this and let us know the results.

    Best wishes!
  3. ThePouchBear Win User

    Buy something but never receved it

    Did you check to see if the purchase downloaded to the console?
  4. pawncrackers Win User

    Buy something but never receved it

    Hi there,

    My best advice, would be to contact Xbox Support directly, so that an agent can look at your purchase history and licenses. Hopefully someone will be able to get your content back to you, asap.

    You can arrange a callback, here, within operating hours, by filling in the simple form, and choosing a query in the 'Account' section:

    http://support.xbox.com/en-GB/contact-us


    Hope this helps,

    L
  5. XBF Leslie D Win User

    Buy something but never receved it

    Hi Nikola,

    Thank you for reaching out to us, I'm sorry to hear that the items isn't showing up in game still. If you already removed and re-added your profile on the Xbox and the item is still not showing up then we suggest for you to request a callback
    from our Live Support.



    Asprovided above the best way to reach Live Support would be here:
    https://support.xbox.com/contact-us#0



    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support



    I hope this helps a bit more.
  6. XBF Erick C Win User

    Buy something but never receved it

    Hey there Nikola,

    Sorry to hear you are running into this problem. Go ahead and confirm that the order was confirmed through your Order History. Of course
    if the transaction was successful I would advise that you Contact Xbox Support Directly by requesting to chat or to receive a callback for further assistance.

    I hope this helps!
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Buy something but never receved it

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