Buy on hacked account

(I'm using google translator to write this post, anything wrong, blame the google: P) I had my account hacked xbox 360, after a few months without using it I decided to play a bit when I walked, my character was different, had games in history that I had
never played in my life this past month and purchases had been made on it worth over R $ 400,00 in games and packages, only I did not buy it and will not pay for something that a greedy hacker bought, I wanna cancel the payment and return everything that was
purchased in April and I also Wanna helps to know how the hell they got my account. (Not retraced her to anyone and never spoke of her password). Note: I've changed the password to my account.

:)

 

Microsoft Account Hacked

How did they hack your account?

Offtopic, does anyone know how to remove the credit card number from a microsoft account, because I want to do that, because I have no plans to buy any digital games, and don't want someone hacking the account and knowing my credit card.

 

My account got hacked.

Hey, My account on XBL got hacked and im wondering if the guy that hacked it can use my creditcard and buy microsoftpoints and live and stuff like that?

 

Call support in your region and ask them to open an unauthorized access case. They will investigate and if your account is found to have been out of your control, they can reverse any charges.

 

How do I change the region?

 

Here is how to change your region

support.xbox.com/.../change-region

You can also click the link below to set up a call back from phone support.

support.xbox.com/contact-us

Finally, if you believe that you have lost access to your account do as was stated above and open an Unauthorized Access Ticket. I would also recommend contacting your credit card company to dispute the charges and have the card number changed/replaced.

How did you go so long without noticing charges on your invoice?

 

I stayed a few months without going on xbox because it started working and was always no time to play and when I walked had games that had never played in the history and latest games that I had played were games I did not even have in my account and now
had when I checked here on the computer, had made ​​her purchase with the card from my mom (which I used before to purchasing products on live).

 

My account was charged for a $59.99 1 year xbox live subscription but i havent used my xbox account in over 2 years, my dad is *** off that his visa was charged for somthing he did not authorize. Suppourt is down at the moment and wont allow me to contact
at this moment.

 

they are the only ones who can help with that sorry

 

My account has been refunded, my dad only had to pay for 1 month and has removed his card from the xbox live service because I don't have an xbox anymore and haven't for 2 years.