Button on my Xbox One controller doesn't work

What type of problem are you having with your controller?

MY CONTROLLER WON’T CONNECT TO MY CONSOLE OR PC -> it doesn't apply. the controller does connect to my pc

I CAN’T UPDATE MY CONTROLLER -> it doesn't apply. Xbox Accessories says it is up to date

MY CONTROLLER DOESN’T FUNCTION CORRECTLY -> somehow it doesn't. let's take this option

MY CONTROLLER WON’T POWER ON -> it doesn't apply. the controller does power on

SOME OR ALL OF THE BUTTONS ON MY CONTROLLER DON’T WORK AT ALL -> it doesn't apply. All buttons do work correctly

SOME OF THE BUTTONS ON MY CONTROLLER DON’T WORK AS EXPECTED -> it doesn't apply. All buttons do work as expected.

so:
Xbox One Wireless Controller Solution doesn't have an option for the "stops working" symptom

Thank you for that reply. I've been really upset lately by Microsoft Store service. They can replace my controller but only by a refurbished one...

I guess i have no other choice.

Thanks for your help Ruben.

Hey there MarioGerves,

Sorry to hear you are not fully pleased with the service option for your Xbox One controller. Rest assured that the controllers are tested prior to being used a replacement controller in these situations.

As there is no further resolution we will go ahead and lock this thread, if you do have further questions for us please start a new thread so that we may continue to assist you.

Happy Gaming!

Also check by attaching to the console using a micro USB cable, that the controller is updated to latest firmware.

Hi,

Go to the place where you bought the console with you receipt and show to them the controller doesnt work correctly