Button of my control with this problem

FlyKillerBeeH · Dec 15, 2015

Good morning , I come through this posting asking for a solution to my problem , my LB button are in poor contact , playing PES 2016 recently realized that it was appearing not responding to commands , tested in other games and it was the same , please need help
Click to expand...

:)

SABOTAGEM-0DDCAD4C-444C-4229-8258-981F303F81A8 · Dec 15, 2015

control problems

In just over one year, my control presented 4 problems. 3 with the RB button and now the latest problem with one of the directional buttons. The most unfortunate to know that my control is not longer under warranty which will force me to buy another control.
The control is not cheap, and certainly will break again. The Microsoft was very unhappy in the construction of this control. Unfortunate I have to comprr another control by an engineering error.

sory my english

sunnies-940CB874-690B-4518-A708-1AF5A7AAA38A · Dec 15, 2015

My universal media remote (Original)

Ok have read one other person with this problem. The remote controls my tv just fine but my xbox360 just sits silently as I push buttons like, OPEN TRAY or The big green x or the windows media center button or anu other xbox only button. WTF?

{Parity} · Dec 16, 2015

First thing to check would be to make sure you have the most current update on your controller.

Then try a hard reset on the console, hold the power button down for 10 seconds or until it shut down completely. Power it back on and test it.

It could be that the controller is simply failing and in need of repair/replacement. Good luck!

{Parity}

First thing to check would be to make sure you have the most current update on your controller.

Then try a hard reset on the console, hold the power button down for 10 seconds or until it shut down completely. Power it back on and test it.

It could be that the controller is simply failing and in need of repair/replacement. Good luck!

XxFaZeDeckxX

The problem with my LB button working as RB button is on my Xbox series x controller

im5481

I have the same problem. My controller is fine but the Home button won't work. and my another controller is work. I try to update the controller, but it's not working.

NicolasLesage3

Good evening Felix (late afternoon here)

Thanks a lot for your reply and your concern, I will have a specific question hereafter.

I also believe it's bad luck, same symptom on both controllers, this can't be a coincidence. The second controller was not really used until the first one was shipped out to the support center.

Concerning my warranty I already know that I'm qualified for free repair/exchange, when I launched the repair process for the first controller (last week) I was granted free service regarding this matter.

My only worry is that now the second controller has trouble I hope I won't wait too long to get back the first one, it is impossible to play assassin's creed, but I'll survive

Now my question:

since I will have to repair the second one directly after the first one, will I not be accused of abusive use of the warranty and the support center?

Thanks again

best regards

Nicolas

XBF Felixx P

Hello
NicolasLesage3,

Thanks for reaching out to Xbox forums support regarding the Controller bumper button issues.

It sounds like it just might be bad luck with the controllers that you received / purchased.

I suggest contacting Xbox Customer Support to see what kind of warranty / repair / exchange options you qualify for.

(See contact Xbox support steps below)

Asprovided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0

Step 1 ----Select Xbox One

Step 2 ----Select
See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

I hope this helps a bit more. Happy gaming!

Felix

Xbox forums support

Button of my control with this problem