Bug Report - External Storage Issue - Xbox One

Discus and support Bug Report - External Storage Issue - Xbox One in XBoX on Consoles to solve the problem; Hi Everyone I know it is a little late in the day to be talking about errors so close to the series x release, but i still think it might prove... Discussion in 'XBoX on Consoles' started by AshleyPlatt, Jan 12, 2020.

  1. AshleyPlatt
    AshleyPlatt Guest

    Bug Report - External Storage Issue - Xbox One


    Hi Everyone

    I know it is a little late in the day to be talking about errors so close to the series x release, but i still think it might prove helpful to know

    Recently, whilst playing a game - My Xbox crashed and had to be returned to dashboard - After trying a few times to reload the game only to get the "sorry this is taking too long to load" message - I power cycled the xbox - When i then tried to load the game
    - it told me the game was no longer installed, and when i checked my storage my external hdd was no longer listed

    I removed the storage - a WD blue 5tb hdd in a mains powered caddy - and checked it both visually and with a laptop for errors or bad sectors - none were found i even checked for driver updates to which there were none - and plugged it back into the xbox

    The xbox thought it was a new storage and asked me to format - which i did

    So now the only games i had installed were a few small ones on my internal memory - all of the ones previously installed on the external were now no longer downloaded

    I set the external to the default save location - and set about downloading a lot of games and dlc/ map packs etc back to the external - a process I am still going through - However yesterday when i turned on my xbox, it told me that all of these files had
    completed their downloads, and were back on my external, however when trying to play any game - i still got the message that the game was not downloaded

    So there is a disconnect between the console recognising which games should and shouldnt be installed on the external - even after formatting - At one point the console even told me I only had 2 games that needed to be installed - instead of the 170+ usually
    listed - even when the external wasnt attached - I had to power-cycle again before it updated to the full list

    I had to manually click every game in my games and app list and select uninstall - even though the external was at 0% storage use and was empty, before the console realised they werent on the external

    I'm pretty sure my external is kaput at this point - i will get a new one when i get the series x - but i still think there is something weird going on with the recognition of the external and the console not knowing it was empty properly - It will be good
    to investigate for anyone that is going to be keeping their external and using it with the series x - because it might not realise there is even any games on it

    Thanks everybody for your time, any input/ help/ or if you have experienced this in the past what you did to correct it etc would be a great help also, or even just adding that you have also had this happen to you so we can bump it up

    Thanks again

    Ash

    :)
     
    AshleyPlatt, Jan 12, 2020
    #1
  2. Evil L33 Win User

    Bug Report - External Storage Issue - Xbox One

    When I was having issues with my Xbox recognizing my external HDD the thing that helped was swapping the USB cable for a different one. It may not help with your issue, but certainly worth a try if you have a another cable to hand.
  3. chamberlago Win User

    Bug Report - External Storage Issue - Xbox One

    I've not had this problem myself but if you haven't already I would recommend posting about it on the Xbox Insiders reddit https://www.reddit.com/r/xboxinsiders/ as I
    think it's more likely to be noticed by Xbox Staff there.
  4. WPAK Win User

    XBOX One external hard drive keeps spinning up and down every minute

    Hi there,

    if you haven't yet be sure to check if there is a firmware update the the external storage device.

    As an alternate step, if you are participating in the Xbox Insiders program then you can Report this issue as Bug (I'm not sure the Report a bug option is available for Non-Insiders)

    I don't have any other suggestions at this moment, hopefully other people in here will have other suggestions to try too.
  5. SentientMicrobe Win User

    Where is my import from ME2?

    Same problem. I've never moved anything to the cloud save so it's not that bug. I've checked in my storage and the ME2 save files are there, including the one I beat ME2 with. The only issue I see anyone reporting on is the cloud save bug. Help!
  6. XBF Crystal P Win User

    External hard drives

    Hi there Ttocs,

    Thanks for reaching out. I understand there is an issue with an
    external hard drive. To help clarify,

    • Does the console recognize the external hard drive?
    • What type of external hard drive are you using?

    I recommend to try the following troubleshooting articles:


    If the issue persists, For more information about partitioning an
    external hard drive, refer to the manufacturer’s instructions.
    Devices that don’t meet these requirements will be treated as media storage, such as for music or video.
    For more info, see How to manage storage on Xbox One.

    Hope this helps.
Thema:

Bug Report - External Storage Issue - Xbox One

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