BT Home Hub BT Home Hub 5: Connection issuse - Xbox One S

BT Home Hub (Modems/Gateways) BT Home Hub 5: Connection issuse - Xbox One S

XBF Javier R,

Thank you, that worked.

Thanks again.



:)

 

BT Home Hub BT Home Hub 5: wireless connection issue

BT Home Hub (Modems/Gateways) BT Home Hub 5: wireless connection issue
Im having the same problem.

 

BT Home Hub BT Home Hub 5: X Box One X Wont connect to BT Smart Hub

BT Home Hub (Modems/Gateways) BT Home Hub 5: X Box One X Wont connect to BT Smart Hub
Ive just changed ISP from Sky Fibre to BT Infinity so no real change in speed yet when I try to connect my Xbox One X to xbox live the new BT Smart Home Hub it wont do it for more than 10secs then disconnects then reconnects etc etc on the sky hub never
had an issue once with this, I have managed to connect by wifi to the BT home hub but im not a great fan of wifi for gaming so any help would be appreciated.

 

Hi ABoul,

I understand the console is having connection issues. When testing the Multiplayer connection, does the console receive an error message? Please check the link below for steps that should help with network issues

I get an error message when I run the ‘Test network connection’ on Xbox One

let me know if this helps

 

Hiya, Aboul!

Paul here from Xbox Forums, to better assist with the situation can you please list all the troubleshooting steps you've done? That way we may work from there and move forward.

Happy Gaming!

Paul Xbox Forums

 

Troubleshooting:

1. Test network connection- DSN is not resolving server names (I had done everthing from unplugging my router still nothing happened).

2. Test multiplayer connection- Not connected your network is not set up.

3. Test NAT type - Not connected

4. Disconnect wireless and gone through with setting up my wireless network.

Current Network Status

my network

IPV

NAT Type unavailable

xbox.com/xboxone/Teredo

service info is unavailable

That is everything.

Please help.

 

Hello ABoul,

Thank you so much for supplying the information!

This will allow us to continue our assistance, and in this case we'd like to know if the troubleshooting attempted only involved the network section of the console.

Has there been an attempt to power cycle the console?

This would be the process of:

1. Holding the power on the front of the console for 10 seconds
2. After shutting off the console, unplug the power cord from the back of the console
3. Leave the console off and unplugged for 2 minutes

Let us know if this works!

 

Hello,

No that did not work.

Right under my user name is ''G4570''. Does that have any clue what is wrong?

Thank you

 

Hello again ABoul,

In that case another suggestion is to reset the console to factory settings.

Before doing so, make sure of a few things.

Here's a list:

1. The information for your profile/profiles are up to date
2. There is a backup connection to a network, i.e. HotSpot, or hardwire connection (Ethernet)
3. Make sure to select Keep My Games and Apps

This soft factory reset is performed by accessing the
Settings.

It shouldn't have to do with the username, but give this a shot.

Let us know if there is more we can do for you!

Thank you!

 

XBF Javier R,

Thank you, that worked.

Thanks again.