Bt gamepass on wrong account logon

MS support can I get some help please? My game pass is going to expire tomorrow and ive not been able to re-link my account to the 6 month code that BT have issued.

Hey there, etherflow

Welcome to the Microsoft Community.

If this is something that BT have applied to your account, you will need to go through BT's support channel to get them to change it on their end. To reach out to BT support, please use this link here: BT Help | Get support with BT products and services | BT Help

Hope they can get this resolved for you.

Thanks,

Nathan

Hi Nathan, I spent an hour on the phone to BT yesterday, they are unable to help me and said I need to contact M/Soft.

To be clear - the issue I have is the BT offer for 6 months free has been applied to the wrong email address for my Xbox account.

I cancelled my subscription with Xbox gamepass as I was expecting the 6 months from BT to kick in.

The 6 month offer applied to the wrong address has been registered on Xbox but I need to get the offer transferred over to the correct Xbox logon email.

Is there a support line or contact email you can send me please so I can raise a support ticket and provide the logon info so the change can be made?

Thanks in advance

Hey there, etherflow

Welcome to the Microsoft Community.

If this is something that BT have applied to your account, you will need to go through BT's support channel to get them to change it on their end. To reach out to BT support, please use this link here: BT Help | Get support with BT products and services | BT Help

Hope they can get this resolved for you.

Thanks,

Nathan

I have the exact same issue. 12 months gamepass ultimate from BT activated in march and today its like it doesn't exist on my microsoft account and BT cant help.

Did you get this resolved?

Please help me i want to sign into micro soft account but everytime i go try it says fails to logon, we tried to sign you in to your micro soft but something went wrong