Brother forgot his gmail and password

Hi Don. My name is Kyle and I'm an independent advisor.

Thank you for posting on the Xbox Communities Forum. If your brother added a new email to his account and set it as the primary alias, he will need to use that email address and his Microsoft account password to sign in.

If he can't access the new Gmail account, and has forgotten his Microsoft password, he can try recovering his account with the account recovery form: https://account.live.com/acsr

If you call Phone Support you won't get very far if you can't recall any of the information about the account. They won't just give it to you unless you can prove you are the account owner.

I would recommend you try the resetting password option on your e-mail account as suggested above.

Did you try simply resetting the password?

account.live.com/.../reset

You can contact support and they will ask a few different questions that may work out for you.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

You will be needing to reach out to Roblox Support when it comes to an in-game account. You can reach out to them here: https://www.roblox.com/support