Broken shoulder bumpers on Xbox One elite controller

Hey there papajmt!



Thank you for letting us know about the issue.
We'll be locking the thread.
If you ever require any help with any other Xbox issues please feel free to come back to the Xbox Forums for further assistance.



Thank you and have a great day.

Thanks Brad. Compketed all the steps. Just waiting for a call!

Hello Papa,

Thanks for coming to the forums with your question. If the Elite controller is within a year of purchase you can get it repaired. Microsoft does not carry them parts for the bumpers. You can go to

device support and see if it is still in warranty. If cant there you can request a call from support.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----select Xbox One
  
• Step 2 ----select see other options then subscription changes
  
• Step 3-----select show contact options
  
  Step 4 ----select request call from support
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

Not shoulder (bumper) buttons. The select (back) buttons were white/clear, but there was no officially released Original controller that had mismatching trigger or bumper buttons.

.

Sounds like one someone repaired that particular controller at one point

I have my elite for a lot of time and with me the rubber grips went off with 1 year of use, last month was a broken bumper. I had to replace the bumpers of my old controller.