Broken Elite Controller

NBG Dooks · Mar 5, 2018

My xbox one elite controller is broken. When I play games it moves me on it's own and it can get annoying if I have to stand still somewhere. I tried going to the Repair Center but when I put in the Serial Number for the controller it says that you’re having
troubles on your end but it works for my xbox serial number but not my controller. I want to get it repaired but I can’t add it.

:)

MNoall58 · Mar 5, 2018

elite controller broke

My Elite Controller Left Bumper just fell off and now I have a $150.00 Pile. and so many of my friends have had the same thing happen. a defect for sure. so if you own, or bought one of these controllers send em in before owning for 3 months.

Z3USB3ACH · Mar 5, 2018

elite controller broke

The Xbox service and repair center looks like it only repairs the console and kinect only. You can look around for a third party games shop such as Gamestop (US) or GAME (UK).

HAZMAT RADIO · Mar 6, 2018

You'll want to contact Xbox Support. You can't create a repair order for a controller online.

Xbox Accessories just have a 90 day warranty in the states plus you may need a copy of the proof of purchase (receipt) for Xbox Support.

There is no repair for the controllers, only replacement if within warranty.

You can contact Xbox Support here -
https://support.xbox.com/contact-us

If you're in the states you can call them at 800-469-9269

Singh on fire

I have broken two elite controller, i would say razer

Sw1mba

Hi,

if they are broken you always got your warranty, you can go back to the store where you bought your Xbox one Elite controller.

I think that the controller is durable and shouldt be easy broken.

EliteMrDave

Hi,

if they are broken you always got your warranty, you can go back to the store where you bought your Xbox one Elite controller.

I think that the controller is durable and shouldt be easy broken.

Fugitek

I want to repair my elite controller because the left joystick is broken and the grip behind fell off.

lackoftraction

To be very, very clear, the problem is that the newest firmware updates to Xbox elite 2 controller has broken the functionality of the paddles. As of the latest firmware, the paddles are completely disabled when in default profile. The paddles used to work in default mode, and now they don't. Steam can corroborate this: last year Steam added functionality to customize the outputs of the elite controllers paddles, which means that the paddles used to output a unique signal instead on only emulating other controller buttons.

A quick internet search reveals numerous accounts from users who had used steam to customize the paddle outputs, proving that the paddles used to work. You can also see a growing number of recent complaints from Elite controller users who are realizing that their paddle inputs are now broken. This is not an isolated occurrence, the elite controller was broken by the latest firmware updates, and people are realizing it.

The changes made to the Xbox elite 2 Controller paddles in the latest firmware updates NEED TO BE REVERTED.

Broken Elite Controller