Broken Controller... Again

Discus and support Broken Controller... Again in XBoX on Consoles to solve the problem; Hi, Last year, I sent you back my Elite Controller because one of the button was broken because of natural deterioration. The concerned button was the... Discussion in 'XBoX on Consoles' started by Moteuczoma17, Apr 2, 2018.

  1. Moteuczoma17
    Moteuczoma17 Guest

    Broken Controller... Again


    Hi, Last year, I sent you back my Elite Controller because one of the button was broken because of natural deterioration. The concerned button was the RB one. Now, I have the same problem. I guess my controller is under waranty. I hope so because it seems
    the repair work was not enough. I am asking for a new repair or a change of the controller because of a recurrent problem. Thanks for answer my request.

    :)
     
    Moteuczoma17, Apr 2, 2018
    #1
  2. Hordie
    Hordie Guest
    Elite controller broken again

    Hi DaBoYcH,

    Sorry your replacement Elite controller didn't long. Unfortunately this is a support forum answered mainly by the community. As such no one here would be able to assist with customer service issues. I would suggest contacting customer service with
    this link    .

    Hope it helps and you get a new controller quickly!
     
    Hordie, Apr 2, 2018
    #2
  3. boych1200
    boych1200 Guest
    Elite controller broken again

    I just received my warranty replaced controller and it already has issues. The left stick is erratic, making some games unplayable. For example, I can no longer play The Golf Club because the controller cannot hit 100% on the back swing. It's the same
    issue I had with the old controller, except the old controller took months to fail. This one failed by the second day of use. I'm now looking at buying a regular controller so when the Elite is in the shop, I can still play. This is hardly fair. What can
    Xbox do to make this situation better?
     
    boych1200, Apr 2, 2018
    #3
  4. Hordie Win User

    Elite controller broken again

    Hi DaBoYcH,

    Sorry your replacement Elite controller didn't long. Unfortunately this is a support forum answered mainly by the community. As such no one here would be able to assist with customer service issues. I would suggest contacting customer service with
    this link    .

    Hope it helps and you get a new controller quickly!
  5. boych1200 Win User

    Elite controller broken again

    Thanks for the reply. The controller has been sent back for return.
  6. NinjaLunchBox79 Win User

    Xbox one controller broken again

    If they’re heavily used then stick drift & other issues will be more frequent.
  7. SammyVS Win User

    Elite 2 Controller Broken AGAIN

    I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

    I'm afraid repair fees are non-refundable but I believe you can still repair the controller free of charge. Have you checked the warranty status of this controller on the device page?
  8. Gimpy_P Win User

    Xbox one controller broken again

    If I get a year out of a controller I'm thrilled.

    So much can cause stick drift, dirt, debris, hard use..

    You might try cleaning around and on the stick with alcohol wipes, particularly the "ball" section.
Thema:

Broken Controller... Again

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