Broken Controller after less than nine months - not covered by any warranty

Discus and support Broken Controller after less than nine months - not covered by any warranty in XBoX on Consoles to solve the problem; Purchased an Official Xbox Wireless Controller - Ocean Shadow Edition back at the end of March. Less than 9 months later, it looks like this is... Discussion in 'XBoX on Consoles' started by fat rooney, Nov 4, 2017.

  1. fat rooney
    fat rooney Guest

    Broken Controller after less than nine months - not covered by any warranty


    Purchased an Official Xbox Wireless Controller - Ocean Shadow Edition back at the end of March. Less than 9 months later, it looks like this is already looking like it needs to be replaced with the analogue sticks no longer centering when returning to the
    rest position.

    After 30 minutes in Online chat, I am met with the response that this accessory only has a 90 day warranty period. Under normal circumstances I would move on (apart from the £50 cost) however to also be told in the same chat that a controller within an
    console bundle gets a one year warranty stings somewhat.

    In effect we are looking at two different warranty standards for the same official controller? Why is this Microsoft? The products are in essence the same, with the only difference being that one was purchased with a console and the other why not.

    Not sure why I should be looking to take another controller apart to try and resolve the situation when a controller in a bundle would still be covered.

    :)
     
    fat rooney, Nov 4, 2017
    #1
  2. hard drive suddenly unformatted.

    Hey Floss, how old is your HDD? If it was purchased less than three months ago, it may still be covered under the 90-day accessory warranty.
     
    Mister Fitzer, Nov 4, 2017
    #2
  3. Imbaladin
    Imbaladin Guest
    Elite Controller moves from alone, losing rubber, key broken

    Hello. my contoller is broken and still in warranty. but im not able to register this controller alone and when i add the serial number than it allows me to order parts but not to send my broken controller for repair.

    for sure my xbox one ios out of service but not my 10 month old controller.... please help me...... 150 euro controller 10 month and more than 3 thinks are broken... ... im speechless.....
     
    Imbaladin, Nov 4, 2017
    #3
  4. Mister Fitzer Win User

    hard drive suddenly unformatted.

    Hey Floss, how old is your HDD? If it was purchased less than three months ago, it may still be covered under the 90-day accessory warranty.
  5. IceStorm III Win User

    Manufacturer warranty or Best Buy's?

    Best Buy is, far as I'm aware, a Product Replacement Plan (PRP). If it breaks, you bring it in and they give you another one. My understanding is that this is a one-shot deal, so if your console fails after nine months and you opt to use BB's PRP, the PRP
    warranty expires and you'd need to buy a new one to cover the replacement console.



    Microsoft's warranty covers anything in the console kit. If you send your console in after, say, 14 months, the replacement is covered by the balance of the extended warranty - 22 months.



    If you have multiple consoles and can afford the downtime, go with MS's warranty. If not, and your BB is close by, BB will have you up and running faster at a potentially higher cost overall (assuming you add a PRP to the replacement).
  6. Vlaphor Win User

    Xbox Series S/X controller suddenly stopped on PC working less than a year in. Can plug in, and it vibrates, but no connection is made

    The warranty for controllers is only 6 or so months sadly, which is one of the things that upsets me about my controller dying less than a year in.
  7. Fearless Reign7 Win User

    Let's Talk About Controllers

    I bought me a SCUF controller and less than 2 months the paddles break. IN THE MIDDLE OF A MATCH IN BO 3!!! Got new paddles (in warranty) a few months after that....well, guess what? SAME THING HAPPENNED

    never buy a scuf for ps4
  8. ScottTHEscammeR Win User

    Broken white xbox x

    If it is less than a year old it should be covered under the warranty still. Sorry to hear about this though.
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Broken Controller after less than nine months - not covered by any warranty

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