"Bring your subscription up to date", but credit card info is up to date and no outstanding ...

You'll want to contact support and speak to billing and they will help you sort it. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

Hey there JimH96,

It's possible the ad was showing up on the console if you have other accounts that are not currently Xbox Live Gold subscribers. It's also possible that the advertisement was just there to bring awareness to new accounts. In either
case, the Microsoft Support team is correct, in that you can only get 1 free 30 day trial through the console, otherwise that error message will show.

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Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Are you able to sign into the Services & subscriptions section of the Microsoft website?

https://account.microsoft.com/services/

If so, is there any notifications listed? or anything that looks out of place? Examples - outstanding balance, up to date credit card info.

https://support.microsoft.com/en-ca...unt-pay-for-a-past-due-microsoft-subscription

When you log into account.microsoft.com is all your billing info up to date? Do you see any outstanding balances on your subscriptions?

Double check account.microsoft.com under subscriptions and services to be sure you don't have an outstanding balance. Also be sure all of your billing information is up to date and that there is no expired credit cards attached to the account. If everything
looks good on there you may need to contact billing support at support.xbox.com/contact-us