Brand new Xbox series x is not getting past download one.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Jane, already tried to turn off the console and turn it back on to see if it resumes the update, it is also important that the console is connected to the internet via cable, if you can not do the update online, do an offline update.

Perform an offline system update

https://support.xbox.com/en-US/help/hardware-ne...

I just bought a brand new Xbox One X, but when I go to the store, Flight Simulator and other Xbox Series X/S games say they are "not playable on this device" and I can't get Flight Simulator to install on my brand new Xbox One X because it says it's "not compatible". Very frustrating.

So you bought an Xbox One X and expected to be able to play an Xbox Series X game on it?

Why would a game made for an Xbox Series X work on an Xbox One X?

If you want to play Xbox Series X/S games I would take your brand new Xbox One X back to the store you bought it and see if they will take it back and you could try and buy an Xbox Series S (Series X consoles are very hard to find, but a Series S can be found fairly easilly)

I am having this problem as well. Brand new series x, brand new controller, brand new batteries. System is up to date and so is the controller. Has to be a software issue, this does not happen on my Xbox One.

Yeah, there are already 2 brand new consoles the Xbox series X and the Xbox Series S. I think that the new Xbox series X is amazing, but I expect it will be along time before a new console is develpoped.

Did you get a resolution ? I've just received a brand new xbox series x back, date on the back is 4th June 2021. (last xbox series x died)

Every game I load results in xbox restarting or crash to the dashboard