Brand New Xbox One X has been turning itself on randomly since setup. Can’t exchange it due...

Talked to 3 different phone support agents. Not only were they no help, but said they’d follow up with me the next day via phone from the first guy and email by the last. Its been over a week and havent heard back from anyone.

I owned a launch xbox one for a year and never had an issue i got an xbox one s in January and never had an issue with it. I decided to upgrade to an xbox one x 2 weeks ago because everyone lowered the price to $299(at the time i thought it was the new price).
Those who were interested in buying one at that time know how difficult it was to find one. Now that i think about it, it serms like a scumbag move to mark down a console that was not readily available to buy anywhere.

I was persistent and deduced that Gamestops located in malls(regular stores had been open for a while) that showed they had stock online would be the best bet for buying one once they reopened. After talking to various employees, i got the scoop on when a particular
mall store was opening and headed over that morning. Once the store opened, i was happy to see that my persistance paid off and i was able to purchase the very last new xbox one x (big chain retailers) in southern california for $299.

Unfortuanately, my elation turned to disapointment when after the long set up(game downloads) i turned off the machine and within a minute it turned itself back on. I didnt think much of it at first and jused brushed it off. Later on wile watching tv, it turned
on by itself again. No one was moving and all controllers and remotes were on my ottoman untouched. After switching to the input on my tv to see what the xbox was doing, i noticed it was playing the disc inside of it. I then turned on one of the controllers
held the x botton to bring up the menu to turn off the system and chose that option. Once it loooked like the system was shuting down, i proceeded to change the input on the tv back to what we were watching and seconds after shutting down, it started up again.
Repeated the process again, and sure enough the damn thing turned on again. At that point i walked up to the machine, presssed the power button to shut it off. Seconds later it turned on again. I then pressed and held the power button this time until it turned
off. I give you one guess as to what happened next. At this point i hold the power button, again until it powered down then immediately unpluged the power cord from the back of the console.

Once the program we were watching was over, i proceeded to reconnect the power cord to the console. After waiting for it to turn on again, i was surprised to see it stayed off this time. Hours later, i turn on the the console with ipad in hand and ran a search
on “ Why does my xbox one x turn itself on”. After reading all the articles and various forum threads on things to do, it didnt seem to help. I never had this issue with my S and even after turning off all automated option and quick power on features, the
damn thing would still turn on by itself randomly and not always right away. I even factory reset the console and my tv(total P.i.t.A), but still not fixed. After sharing myissues with various people, they all came to the conclusion that it was defective and
that i needed to exchange it. Problem is(and still is) that there are no stores with stock and to complicate things even more, the price is now back to $399.

My next option is to send it in to Microsoft for a warranty repair. Now, this is where I start to get very angry. You may ask yourself why that is. Simple, i just bought a brand new console not even one week old and the chances of my console being repaired
and returned to me are very slim according to everyone i spoke to including the microsoft customer support reps. It is likely that a refurbished console will be sent back to me as a replacement and that a new console replacement isnt even an option.

The last rep i spoke with put me on with his supervisor who was no help. I asked if it was possible that a loner or a replacement be sent to me first before i shipped my console so that i didnt have any down time (I use the console to watch 4k bluray discs
and for variou streaming apps). He said they used to, but that it was no longer offered. He did suggest that because of my circumstances, if i went to a Microsoft store which had stock that the manager could exchange my defect for a brand new console. I was
very surprised that that was an option, but i then explained that no stores in the US were open due to the covid19 shutdown soit wasnt even an option(it was also announced that Microsoft would permanently close all stores permanently with the exception of
2 stores to continue as more of a museum).

Ive been console gaming pretty hard core since ‘79. Ive owned every major( and some not so major) gaming consoles since launch. Now, ive had issues with consoles over the years. My NES for example started getting finicky after a year and a half, but i was able
to fix the issue myself. In 96, my launch PS started to skip and needed to be replaced. The following year just before the dual shock system was released, i replaced it again(it ended up working up until i sold it on 07). I went through issues with PS2 and
PS3. Now, when it came to Xbox i went through 4 from ‘01 to ‘17. My ‘05 launch xbox 360 died in ‘08, but for the first time Microsoft themselves took my broken console and sent me a replacement for free(previously defective and refurbished), but the fact that
they offered that at the time saved me money. That damn machine still works to this day.

The reason im not so enthused about sending it in this time is because i didnt pay for a brand new console just to have it replaced with a refurb. I mean, if i wanted a refurbished system, i couldve just bought one outright in the first place and saved myself
some money. Buying a new system and having it replaced with a former broken one just doesnt sit right with me.

Anyone have any ideas for a fair solution. Sorry for the long rant, grammer and spelling errors. Posted at 2:30 am

:)