BRAND NEW XBOX ONE X FREEZING UP

Discus and support BRAND NEW XBOX ONE X FREEZING UP in XBoX on Consoles to solve the problem; I bought a brand new Xbox one x less than a week ago. It worked good for about a day, then I couldn't play a game without the console freezing up, and... Discussion in 'XBoX on Consoles' started by TerryKendrick II, Mar 6, 2019.

  1. BRAND NEW XBOX ONE X FREEZING UP


    I bought a brand new Xbox one x less than a week ago. It worked good for about a day, then I couldn't play a game without the console freezing up, and then when I did a reset it took over 5 hours to get it back on. Is there a fix for this?

    :)
     
    TerryKendrick II, Mar 6, 2019
    #1
  2. XsmkstarzX Win User

    BRAND NEW XBOX ONE X FREEZING UP

    Do u have your warranty for the console? Also if you have tried to power cycle and other steps that have been provided you can go here for additional troubleshooting help.

    https://support.xbox.com/en-US/games/troubleshooting/game-freeze-solution
  3. M3tal Daz3 Win User

    BRAND NEW XBOX ONE X FREEZING UP

  4. DownTilt Win User

    BRAND NEW XBOX ONE X FREEZING UP

    Even if it works and seems sluggish after you do the updates or troubleshooting i would recommend getting it replaced i just sent my x in for a second repair and wish i just replaced it in the beggining
  5. Saeleth Win User

    BRAND NEW XBOX ONE X FREEZING UP

    Hi there,

    It could be any number of things causing the freezing up, while I would normally provide a number of trouble shooting steps, given that this console is literally brand new within the last week I would advise take it back and exchange it for a new console.
    Honestly for the money you paid there is no reason to not have it working out of the box and the X typically doesn't have issues to speak of.
  6. WPAK Win User

    BRAND NEW XBOX ONE X FREEZING UP

    Hi there,

    please try the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:

    http://support.xbox.com/en-us/xbox-one/console/power-cycle-console


    If that doesn't fix the issue then I suggest performing a Factory reset via steps here:

    https://support.xbox.com/xbox-one/console/reset-console-to-factory-defaults


    If a factory reset doesn't solve anything then you are extremely unlucky and I suggest trying to replace the console from where you purchased it, or setting up a repair request via

    https://account.microsoft.com/devices/


    Let us know the results
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BRAND NEW XBOX ONE X FREEZING UP

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