Brand new Xbox one S saying there is a problem with the update

You can try to perform an offline system update by following the steps below: https://support.xbox.com/en-US/help/hardware-ne...

You can also try and get the console replaced, BeckyCxoxo.

Hi BeckyCxoxo, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

You're correct that this is may due to the internet connection, kindly try a different network connection or perform an extended powercycle and reset your network hardware by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

You can also perform an offline update: https://support.xbox.com/en-US/help/hardware-ne...

Connected to a new wifi that has had an Xbox previous connected to and this still did not work

did you find a solution. I have the same problem on a brand new xbox one s

Console was brand new. There was no error code just a message, update failed, a system update is required to sign in to xbox live, but the update is currently unavailable. If the problem persists, visit www.xbox.com/support.

Got this message on my old xbox and the brand new one.