Brand new Xbox One S headset stopped working

Hello!

Thanks for reaching out to us here on the forums with this situation. I understand you have an Xbox One S headset you're having issues with. Is this an Xbox One Chat Headset with one Earpiece and microphone on one side? Or the Xbox One Stereo headset that
has both headphone cups? From the sounds of it I would recommend you try the headsets on a different controller just to see if it could be the 3.5 mm port itself. Give it a try and let us know with a reply how it goes.

Hiya Mark,

Here is a list of troubleshooting. Some you may have tried already. Number 9 usually helps the most.

1.) power cycle console

2.)Go to settings> Kinect and Devices> Devices and Accessories> [...]> Assign controller to account> Update control> unassign account> test headset/chat

3.)Make sure mic is "ON" Press the home button> go to the Gear on the
menu> Audio> Turn Mic off and on. OR go to settings> Kinect and Devices> Devices and Accessories> [...]>Audio> Mic on> Adjust volume.

4.)You can test your controller if it is broken by "Buzzing" the controller. The buzz feature is connected to the headset port, and if the controller does not buzz then the port may be damaged.
[Turning on Vibration if it does not "Buzz"> Settings> Ease of Access>
Controller> Vibration Settings> Turn on Vibration].

5.)Some mics are detachable and may be damaged so try testing the headset on another device to see if it works (Example: windows 10.

Test the Headset with Skype Test or Voice Recorder). If there is an issue with using the headset on an Xbox controller, you can try using a headset adaptor.

6.) Make sure there is no Enforcement on the account.

7.) Make sure the controller is not full of dust in the headset port (you can use compressed air to clear the dust).

8..) Make sure controller is fully charged/ change battery type.

9.) Use a headset adapter or standard headphones (Main fix)

10) Soft or full console reset. (may not work all the time)



Thanks,

Brad

Thanks for your quick reply! As I stated in my original posting, the headsets I have been using are aftermarket headsets, as well as the Xbox HyperX CloudX Stinger Core headset with two headphone cups. Also, we have tried both controllers and none of
the headsets work with either controller. Thanks for your help!

I went out and bought a brand new controller and after about 20min the headset chat audio stopped working so it's not the controllers.

Hi, yes this is possible. This may be because the headset may not be Xbox compatible unless it happens to be an Xbox brand. That would be a problem elsewhere. For example, in the driver itself.

I forgot to mention that it has worked in the past but stopped working all of a sudden. My new controller didn’t work with the headset one day and the same with my older controller about a week later.