Brand new Xbox one s controller won’t recognise headsets and volume greyed out in settings

Frustratedandsick · Jan 30, 2019

got xbox one s sport controller,headphones worked for 2 days then nothing wont recognise any headset,but if i use an xbox one x controller with my xbox s and headset no problem,volume setting greyed out,sick of microsofts pathetic customer service,been
reading they know this is an issue with s controllers but dont care,just advise to keep buying new controllers

:)

Frustratedandsick

Have you tried to update the controller with this problem with the Xbox Accessories app? Do this via USB.

Controller is up to date what difference does it make doing it via usb to just clicking the option to update?

choppyseize

Some headsets require firmware updates from the manufacturers website themselves. I would check to make sure you don't need anything from them. My headset needed an entire app downloaded onto my computer to be able to work properly

Frustratedandsick

When i bought the controller i updated it but just via wifi i guess,so does it make a difference updating it via usb? It says controller is up to date when i just click on update,but volume is greyed out as is turn on copilot

Frustratedandsick

Thats generic stuff,and wouldnt of poste if inhad tried all that,sorry looking for somebody that maybe has some experience,not somebody just cutting and pasting microsoft troubleshooting guide

ChiefJoboo

Have you tried to update the controller with this problem with the Xbox Accessories app? Do this via USB.

Brand new Xbox one s controller won’t recognise headsets and volume greyed out in settings