Brand new Xbox one controller not charging

I have the same issue with 3 brand new controllers and 3 brand new plug and play batteries. Controllers work just fine with the cable and battery removed, but do not charge when the battery is installed. Ive tried different xbox live accounts and a different
xbox, still wont charge the battery.

Yes, that's how he's been playing by using regular batteries instead of the rechargeable ones.

Try some conventional AA batteries and see if they work.

This is really a follow up to my previous problem detailed in the thread: Intermittent sound on xbox one s when playing games, I can't add to that thread because it's been closed.

I exchanged the controller under warranty after having spoken to Microsoft and receiving a Fault/Return Number from them. The shop replaced the controller with a brand new one. This controller works fine with sound and was the old controller was definitely
the cause of the problem

However, this brand new controller now won't charge with the Microsoft Play and Charge Kit—the Orange/White lights do not show on the USB lead and the Xbox one s system does not show the battery as being charged. Bear in mind this is a brand new controller
and the Play and Charge Kit is less than 6 months old and worked fine with the old controller.

Having done a little online research into this problem, I tried a fix that someone suggested (to place a thin cardboard shim under the battery) and the controller and battery will now charge correctly. The lights show on the USB lead and the xbox one s system
shows the battery as being charged. However, as a result of that small increase in battery height I cannot easily replace the controller battery cover as I'm concerned about breaking the holding lugs. So at the moment it's charging without the battery cover
in place.

My question then is this: should I continue with this inconvenient (with regards to not being able to replace the battery cover) fix or simply get the new controller replaced again under warranty in the hope the replacement controller will charge correctly?

What's the community view?

Have your controller replaced. You shouldn't have to makeshift/bandaid your controller.... that's what the warranty is for!

I am having this problem as well. Brand new series x, brand new controller, brand new batteries. System is up to date and so is the controller. Has to be a software issue, this does not happen on my Xbox One.