Brand new Xbox controller expired warranty

You can contact Xbox support and go theu the proccess

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this NATHANIEL

Sorry to hear that, if the controller is brand new you have always a warranty on it.
In case you purchased it from a third party seller like Amazon, Walmart, etc. Please follow this article to update your warranty:
https://support.microsoft.com/en-us/topic/updat...

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox controller warranty.

No worries, you can request to adjust your Xbox controller warranty according to the official Microsoft website: https://support.microsoft.com/en-us...purchase-ceca7e91-3a88-e2dc-7a21-b8c54b5429df

"You will need to contact support in order to update the warranty start date for your Xbox controller. Before we can update your warranty, you will need the following:

Your sales/purchase receipt from an authorized Xbox retailer.

Your Xbox controller serial number.

When you have your proof of purchase ready, submit a request to update your warranty.

Note: It may take up to 24 hours to update after it's been completed.

In order to update your warranty, you will need to provide a valid sales/purchase receipt from an authorized retailer. If your retailer isn’t on this list, don’t worry, you can send it to us anyway and we will validate it if it meets the following criteria.

A valid sales/purchase receipt will clearly indicate the retailer name, the purchase date, and the item purchased as shown in the example below (in English only). If the sales/purchase receipt does not clearly indicate these requirements, it will not be accepted."

You may contact Microsoft Xbox Support through the link below:

https://support.xbox.com/en-US/contact-us/

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hello, I would contact the seller and explain what's going on. Yes the controller was NEW, but its no telling how longer seller had it in their possession. Not sure if seller would honor and let you return due to the warranty being expired. They sold a brand new controller not warranty with it. Just explain to seller and see what they say. If you do get a answer please let us know the outcome.

Thank you for your response. Can you tell me why the warranty on my headset expired before I even bought it? I bought it brand new from Walmart. ( not refurbished )

I purchased it 7/23 and the warranty expired in 3/23