Brand new XB1 controller will not sync.

Squeechums · Feb 25, 2019

I just received my new xbox one controller from the design lab. It will not sync to my xbox. I have tried the following.

Connected straight to console with USB cable (the controller works, but when I unplug it goes back to not synced).

Updated the controller's firmware (no update was available)

Restarted console.

Hard reset the console.

Tried my old controller (it syncs fine)

Anyone have any advice?

Thanks,

Squeech

:)

XBF Felixx P

Hi Squeechums!

Thank you for letting us know that the issue with your controller not syncing has been fixed.

We'll be locking the thread as the issue has been resolved. If you ever require any help

with
any other issues please feel free to come back to the Xbox Forums for further assistance. For those reading this thread, if the troubleshooting

steps
listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance.

Happy gaming!!

Felix

Xbox forums support

The Viral Cyrix

It is possible the console was not getting enough power for all components to work correctly from the power strip.

Squeechums

Are you an FBI Agent, or hiding in the bushes outside? I feel like I'm being punked. HOW DID THAT WORK? WHY? LOL

The controller synced and is working fine now.

Microsoft needs to give you a raise.

Thanks,

Squeech

XBF Brad A

Hello Squeechums,

Sorry for the issue with your controller not syncing. This is random, but by chance you have the console plugged into a power strip or ext. cord? If so plug directly into a wall outlet and see if able to sync the controller then.

Thanks,

Brad

Miss Portia

How many controllers are you trying to sync? Have you tried using brand new batteries?

Brand new XB1 controller will not sync.