Brand new series S won't update - 0x080072F8F

Hi have you tried performing a factory reset of the xbox console?

Hello, not_happy__. Thanks for reaching out! I'm an Independent Advisor and a Microsoft Community expert user. I'll be happy to assist you today.

Sorry to hear about the issue. That message pops up whenever there is a service alert on Xbox website. But looking on Xbox server status, nothing is wrong:

https://support.xbox.com/en-US/xbox-live-status

I'd suggest you to remove the account from your console (if you actually set up one), clear the console cache, do a network reset and download your account again. Follow the step by step instructions:

Removing Xbox account:

Press the Xbox button to open the guide.

Select Profile & system > Settings > Account > Remove accounts.

Select the account that you want to remove, and then select Remove to confirm.

Clear Cache:

Go to Settings > System > Console info > Reset Console > Reset and Keep my Games & Apps.

Network Reset:

Go to Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Download your Xbox profile to the Xbox One console:

1. Scroll left on the Home screen to open the guide.

2. Scroll down, and then select Add & manage.

3. Select Add new.

4. Enter the email address for the Microsoft account that's associated with your Xbox profile, and then select Enter.

5. Enter the password for your Microsoft account, and then select Enter.

6. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.

7. Follow the steps to configure your Sign-In & Security preferences and download your Xbox profile to your Xbox

This is a public user-to-user support forum. We are expert users helping other users. We do not work for Microsoft and do not have access to any user accounts.

If this still can't solve your problem, just let me know and I'll do my best to try to help you.

Yes:

I have tried using multiple connections, wired and wireless. I have tried the full factory reset. I have applied offline updates using a USB with the OSU1 contents.

You may the need to send the Xbox back to where you brought it from and let them know it doesn't work, and get a replacement or send the console to Xbox for them to repair it

Please see this Xbox support site on how to request a repair Getting your Xbox device serviced | Xbox Support

Any other suggestions for a brand new Series S just plugged in 28 hours ago? Did the above minus the clearing of the persistent storage as clearly the series s has no bluray…. Still on 1.19.10

The really stupid thing is that my iPad updated to 19.2…. Just would prefer to use my shinny new toy!